Warranty Guide
Important Legal Information
This Limited Warranty document sets forth our maximum liability for our products. We shall not be liable for special, indirect,
consequential, or incidental damages. Your sole and exclusive remedy with respect to any and all losses or damages resulting
from any cause whatsoever shall be as specied above. We make no other warranty or guarantee, either express or implied, in-
cluding implied warranties of merchantability and tness for a particular purpose to the original purchaser or to any subsequent
user of the product, except as expressly contained herein. In the event state or provincial law precludes exclusion or limitation
of implied warranties, the duration of any such warranties shall be no longer than, and the time and manner of presenting any
claim thereon shall be the same as, that provided in the express warranty stated herein. This Limited Warranty document gives
you specic legal rights, and you may have other rights that vary from state/province to state province.
No distributor, dealer or representative of JELD-WEN has the authority to change, modify or expand this warranty. The original purchaser
of this Product acknowledges that they have read this warranty, understand it and are bound by its terms and agrees to provide this
warranty to the original owner of the structure into which the Product is installed.
1
“JELD-WEN Products” shall refer to wood and metal clad wood window and patio/garden/terrace door products (including products
supplied with berglass slabs) manufactured in the United States and/or Canada and marketed under the JELD-WEN brand name for
use in the United States and Canada. See our separate Export Warranty for applicable coverage on products used outside the United
States and Canada.
2
“Skilled labor” refers to tasks where specialized technical knowledge, experience, methods or tools are required to properly identify,
diagnose and/or correct product-related problems.
3
“Chalking” of the clad nish is not a defect unless it exceeds a numerical rating of eight (8) when measured in accordance with the
standard procedures specied in ASTM D4214. Fading or changing in color of the “clad nish” is not a defect unless it exceeds ve
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that has been cleaned of surface soils and chalk, and the corresponding values measured on the original or unexposed “clad nish.”
Fading or color changes may not be uniform if the surfaces are not equally exposed to the sun and elements. If the above ASTM
standards change, the standard in effect at the time of purchase applies. As an option to replacement, we may choose to renish the
product.
© 2010, JELD-WEN, inc. | JELD-WEN, AuraLast and ImpactGard are registered trademarks of JELD-WEN, inc., OREGON, USA. All other trademarks
are the property of their respective owners.
Product or component performance decline due to t
aging, inert gas dissipation, natural processes or failure
to provide proper maintenance. Note: Other than inert
gas loss due to seal failure, the migration of an inert
gas, such as argon, is a natural process that occurs over
time and is not a defect.
Screen damage due to normal wear and tear, misuse, t
abuse, or insect or animal activity.
Hardware or inserts that are not provided by us, such as t
locksets, door handles, strikes, etc.
Condensation or damage as a result of condensation t
(Note: unless due to insulating glass failure, most
condensation problems are related to excessive
humidity levels in a structure; contact a heating/air
conditioning specialist for help).
Labor and materials for repainting or renishing t
activities, or the removal or disposal of defective
product(s); labor exceeding the time periods specied
above.
Wood cellular structure failure for wood components t
other than of pine species and any components
(including pine) that come in direct contact with soil.
Note: supercial mold/mildew does not indicate wood
cellular structure failure.
Incidental or consequential damage. Some states/t
provinces do not allow the exclusion or limitation of
incidental or consequential damages, so this may not
apply to you.