Warranty

We are not liable for:
Normal wear and tear, including normal wear and tear •
of weatherstrip; and natural weathering of surfaces
or variations in the color or texture of wood or nish;
surface cracks that are less than 1/32" in width and/
or 2" in length; for knotty alder and juniper: surface
checks that are less than 1/8" in width and/or 5" in
length, and knot placement, quantity, or size.
Problems due to misuse or abuse; failure to follow the •
care and maintenance instructions; or as a result of any
cause beyond our reasonable control (e.g. re, ood,
earthquake, other acts of nature, and acts of third
parties outside of our control).
Problems related to: improper eld nishing of all •
surfaces (front and back) and edges (top, bottom, and
sides) of the door slab and frame (See our Finishing
Instructions at www.jeld-wen.com/resources); variation
or unsatisfactory results in sheen or texture resulting
from the eld application of paint or any other
nishing material.
Failure to provide an adequate overhang for exterior •
doors; damage caused by extreme temperature buildup
where storm doors are present. For general guidelines,
see our “Appropriate Protection for Exterior Doors”
in our product literature or at www.jeld-wen.com/
resources; for specic information pertaining to your
structure, consult your contractor or other building
professional.
Warp for any 3'6" wide by 8' 0" high by 1 3/4", or •
smaller door slab, which does not exceed 1/4" in the
plane of the door slab itself; door slabs wider and/or
higher are not guaranteed for warp.
Bow or misalignment in the frame or jamb in which the •
door slab is hung (if such is purchased from JELD-WEN
unmachined and not prehung).
Slight expansion or contraction due to varying •
environmental conditions; slab movement (shrinkage
or swelling) of 1/4" or less due to temperature and
humidity, consult our Care & Maintenance documents
on how to work with this natural movement.
Wood cellular structure failure for wood components •
other than of AuraLast pine and any components
(including pine) that come in direct contact with soil.
Note: supercial mold/mildew does not indicate wood
cellular structure failure.
Continued on next page
WHAT THIS WARRANTY DOES NOT COVER
JELD-WEN manufactures and sells both individual door slabs and complete door systems. This warranty does not cover parts or
components (e.g., locksets, handles, etc.) not sold by JELD-WEN to the original owner. See your distributor or dealer regarding the
warranty on the entire door system and/or these other components.
If you have a problem with your JELD-WEN Door, immediately
upon discovery, contact the distributor or dealer from whom you
purchased our product or contact us directly:
In the United States:
Mail: JELD-WEN Customer Care
Attn: Door Warranty Claims
P.O. Box 1329, Klamath Falls, OR 97601
Phone: 800-JELD-WEN (800-535-3936)
Fax: [phone]
Email: [e-mail]
In Eastern Canada:
Mail: JELD-WEN Service Department
90, rue Industrielle
Saint-Appollinaire, Quebec, Canada GOS 2EO
Phone: [phone]
Fax: [phone]
In Western Canada:
Mail: JELD-WEN Service Department
550 Munroe Avenue
Winnipeg, Manitoba, Canada R2K 4H3
Phone: [phone]
204-668-8230
Fax: [phone]
Email: [e-mail]
We can respond quickly and efciently if you provide the
following: a) date and location of purchase, or product
identication from the tag on the top edge of the slab, b) how to
contact you, c) the address where the product can be inspected,
and d) a description of the apparent problem and the product
(photographs are helpful).
What We Will Do
Upon receiving your notication, we will send out an
acknowledgement within three business days to the contact,
which you have provided. We will investigate your claim and will
begin to take appropriate action within 30 days after receipt of
notication. If it is determined that the product does not have
a defect covered by the warranty, we may charge an inspection
fee for an onsite inspection that is required or requested by you.
If we determine that there is in fact a defect we will repair the
product, ship a replacement product to the distributor or person
making the claim in the same specication as the original product
sold to the distributor, or refund the original purchase price paid
to us. Replacement components/products are warranted for the
balance of the original product warranty or 90 days, whichever is
longer. This warranty gives you specic legal rights, and you may
have other rights that vary from state/province to state/province.
If the claimed nonconformity is warp of a door slab, we may
defer repairing or replacing the door slab for a period up to
twelve (12) months from the date of claim. It is not uncommon
for a temporary warp condition to occur as the door slab adjusts
to local humidity and temperature conditions. This deferral will
not be counted against the warranty period.
HOW TO GET ASSISTANCE
Product Purchase Date: _________________________
Order Number: ________________________________