Product Brochure
34 35
JELD-WEN
®
Products
1
are designed to create lasting value for
your home. This warranty is effective for JELD-WEN products
manufactured on or after June 1, 2019 and distributed by The
Home Depot. Any previous warranties will continue to apply
to products manufactured by JELD-WEN prior to this date.
For additional information, including care and maintenance
information, refer to www.jeld-wen.com.
What This Warranty COVERS
We warrant to the original owner
2
that if your JELD-WEN Product
exhibits a defect in material or workmanship within the time
periods from the date of purchase as specied below, we will,
at our option, repair, replace or refund the purchase price of
the Product or component part. Skilled labor
3
(where deemed
necessary by us) to repair or replace any component is provided
for one (1) year from the date of purchase.
Door Systems: Except as set forth below, we warrant our door
slabs, including any glass inserts, miscellaneous hardware, and
accessories provided and installed by us, as follows:
Door System Coverage
Fiberglass Exterior
Door Systems
As long as you own and occupy
your residence
Premium Steel Door
Systems
As long as you own and occupy
your residence; 100% coverage
for the rst ten (10) years,
and replacement systems or
components at 40% off the
current JELD-WEN list price
thereafter.
Utility Steel Door
Systems
Five (5) years
Wood Exterior Doors Wood door slabs for ve (5)
years; frames for one (1) year
Interior MDF Doors Interior door slabs for ten (10)
years; frames for one (1) year
All Other Interior
Doors
Interior door slabs for ve (5)
years; frames for one (1) year
Factory Prenish: We warrant the factory-applied prenish
on our doors against peeling, checking, or cracking for the
periods listed below. Should the factory prenish be proven
defective, we will at our option, replace or renish the door
or pay up to the credit indicated per opening to the current
owner. (Note: this coverage applies to factory-applied nish
coat options only; standard factory-applied primer is not a
nish coat.)
Product Coverage Renish Credit
Aurora® Fiberglass
Doors
10 years $350 per opening
Other Fiberglass and
Steel Doors
10 years $100 per opening
Custom Exterior Wood
Doors
1 year $250 per opening
Custom Interior Wood
Doors
1 year $150 per opening
All other Doors 1 year $100 per opening
AuraLast® Protection for Door Slabs and Frames: Our
AuraLast pine wood door slabs will be free from wood decay
and/or termite damage for twenty (20) years from the date of
initial purchase. Our AuraLast pine door frame components
will be free from wood decay and/or termite damage for as
long as the original consumer owns the home in which the
AuraLast wood frames are originally installed. Warranty
coverage outside Canada, the contiguous 48 states and Alaska
is contingent upon approval from the JELD-WEN Customer
Care Department. Please contact us.
Severe Weather® Glass: We warrant each Severe Weather
glass unit for ten (10) years.
Retractable Screens: We warrant retractable roll screens for
ve (5) years.
Stress Cracks: Applies to sealed glass units installed in exterior
doors. Laminated glass and special glazings are excluded.
Coverage for one (1) year includes replacement glass and
skilled labor
2
necessary to replace the glass. Stress cracks occur
when, in the rst year after manufacture, the glass develops a
crack without sign of impact.
Transferability
In the event you sell your residence/building or it becomes
occupied by other than the original owner, the warranty is the
lesser of ve (5) years from the date of manufacture or the
period indicated above.
How to Get Assistance
If you have a problem with your JELD-WEN exterior door
product, immediately upon discovery contact the store from
whom you purchased our product or contact us directly:
Mail: JELD-WEN Customer Service
Attn: Door Warranty Claims
P.O. Box 1329, Klamath Falls, OR 97601
Phone: 800-JELD-WEN (800-535-3936)
Fax: 800-436-5954
Email: CustomerServiceAgents@jeld-wen.com
Web: www.jeld-wen.com/contact-us
We can respond quickly and efciently if you provide the
following: a) date and location of purchase, or product
identication from the tag on the top edge of the slab, b) copy
of your sales receipt, c) how to contact you, d) the address
where the product can be inspected, and e) a description of the
apparent problem and the product (photographs are helpful).
What We Will Do
Upon receiving your notication, we will send out an
acknowledgement within three business days to the contact,
which you have provided. We will investigate your claim and will
begin to take appropriate action within 30 days after receipt of
notication. If your warranty claim is denied, we may charge
an inspection fee for an onsite inspection that is required or
requested by you.
If your claim is approved, and we choose to repair or replace
the product or a component of the product, the replacement
product/component will be provided in the same specication
as the original product or its nearest equivalent current product.
Replacement products, components and services are warranted
for the balance of the original product or service warranty, or 90
days, whichever is longer.
If the claimed nonconformity is warp of a door slab, we may defer
repairing or replacing the door slab for a period up to 12 months
from the date of claim. It is not uncommon for a temporary warp
condition to occur as the door slab adjusts to local humidity and
temperature conditions. This deferral will not be counted against
the warranty period.
What This Warranty Does NOT Cover
JELD-WEN manufactures and sells both individual door slabs and
complete door systems. This warranty does not cover parts or
components (e.g., locksets, handles, etc.) not provided by JELD-
WEN. See your distributor or dealer regarding the warranty on
the entire door system and/or these other components.
JELD-WEN is not liable for damage, product failure or poor
product performance due to:
• Normal wear and tear, including normal wear and tear of
weatherstrip; and natural weathering of surfaces. Variations
JELD-WEN
®
INTERIOR AND EXTERIOR DOOR SLAB AND SYSTEM
LIMITED WARRANTY FOR THE HOME DEPOT
OUR WARRANTY TO YOU...
Continued on next page
in the color or texture of wood or nish; surface cracks that are
less than 1/32" in width and/or 2" in length; for knotty alder
and juniper: surface checks that are less than 1/8" in width
and/or 5" in length, and knot placement, quantity, or size.
• Normal wear and tear to hardware and naturally occurring
changes to hardware nishes (e.g., corrosion or tarnishing).
• Misuse or abuse; failure to follow the care and maintenance
instructions.
• Alteration or modication of the Product (e.g. customer
applied peepholes, mail slots, security systems).
• Any cause beyond our reasonable control (e.g. re, ood,
earthquake, other acts of nature, and acts of third parties
outside of our control).
• Failure to provide an adequate overhang for exterior doors;
damage caused by extreme temperature buildup where storm
doors are present. For general guidelines, see our “Appropriate
Protection for Exterior Doors” in our product literature or
at www.jeld-wen.com/resources; for specic information
pertaining to your structure, consult your contractor or other
building professional.
• Improper installation not in conformance with JELD-WEN
installation instructions (note: see www.jeld-wen.com for
current installation instructions); operational problems and
problems related to water and/or air inltration/leaking as a
result of improper installation or aws in building design or
construction.
• Installation into a condition that exceeds product design
standards and/or certied performance specications and/or
is not in compliance with building codes.
• Improper eld nishing of all surfaces (front and back) and
edges (top, bottom, and sides) of the door slab and frame (See
our Finishing Instructions at www.jeld-wen.com/resources);
variation or unsatisfactory results in sheen or texture resulting
from the eld application of paint or any other nishing
material.
• Bow or misalignment in the frame or jamb in which the door
slab is hung (if such is purchased from JELD-WEN unmachined
and not prehung).
• Wood decay for wood components other than of AuraLast
pine; and wood decay for any wood components (including
pine) that come in direct contact with soil. Note: supercial
mold/mildew does not indicate wood decay.
• Structural integrity issues or other problems caused by
improper eld tting of the hardware, improper sizing of the
door slab, or other assembly problems.
• Hardware, accessories or inserts that are not provided by us.
• Condensation or damage as a result of condensation (Note:
unless due to insulating glass failure, most condensation
problems are related to excessive humidity levels in a structure;
contact a heating/air conditioning specialist for help).
JELD-WEN is also not liable for:
• Warp for any 3'6" wide by 8' 0" high by 1 3/4", or smaller door
slab, which does not exceed 1/4" in the plane of the door slab
itself; door slabs wider and/or higher are not guaranteed for
warp.
• Slight expansion or contraction due to varying environmental
conditions; slab movement (shrinkage or swelling) of 1/4" or
less due to temperature and humidity, consult our Care &
Maintenance documents on how to work with this natural
movement.
• Screen damage due to normal wear and tear, misuse, abuse, or
insect or animal activity.
• Discoloration or rusting of decorative metal accent options,
such as grilles, clavos, straps, etc.; discoloration of wood sills
provided by us.
• Slight imperfections or wavy distortions in the glass that don’t
impair structural integrity. Note: wavy distortions in the glass
(e.g. related to laminate interlayer or heat strengthening of
glass) are not considered a defect. Slight color variations in
glass are not considered a defect.
• Labor and materials for repainting or renishing activities
or the removal or disposal of defective product(s); labor
exceeding the time periods specied above.
• Incidental or consequential damage. Some states/provinces
do not allow the exclusion or limitation of incidental or
consequential damages, so this may not apply to you.
Important Legal Information --
Please read this carefully. It affects your rights.
This Limited Warranty document sets forth our maximum
liability for our products. We shall not be liable for special,
indirect, consequential, or incidental damages. Your sole
and exclusive remedy with respect to any and all losses or
damages resulting from any cause whatsoever shall be as
specied above. We make no other warranty or guarantee,
either express or implied, including implied warranties of
merchantability and tness for a particular purpose to the
original purchaser or to any subsequent user of the Product,
except as expressly contained herein. In the event state or
provincial law precludes exclusion or limitation of implied
warranties, the duration of any such warranties shall be
no longer than, and the time and manner of presenting
any claim thereon shall be the same as, that provided in
the express warranty stated herein. This Limited Warranty
document gives you specic legal rights, and you may have
other rights that vary from state/province to state/province.
Any dispute, controversy or claim arising out of or relating
to this warranty, any alleged breach thereof, or the use or
sale of the products to which this warranty applies shall be
resolved by mandatory and binding arbitration administered
by the American Arbitration Association in accordance with
its commercial arbitration rules. Any ensuing arbitration will
be venued in Charlotte, North Carolina. Original purchaser
agrees that they may assert claims against JELD-WEN in
their individual capacity only, and not as a plaintiff or class
member in any purported class action proceeding. This
warranty shall be interpreted in accordance with the laws
of North Carolina (excluding North Carolina’s conict of
laws principles). If any provision of this warranty is deemed
illegal or unenforceable in a judicial proceeding, that
provision shall be severed and excluded, and the remainder
of this warranty shall continue in force. Rejection of these
dispute resolution provisions must be sent to JELD-WEN
at the address provided herein within thirty (30) days of
original purchaser’s receipt of the Products to which this
warranty applies.
No distributor, dealer or representative of JELD-WEN has
the authority to change, modify or expand this warranty.
The original purchaser of this Product acknowledges that
they have read this warranty, understand it and are bound
by its terms and agrees to provide this warranty to the
original owner of the structure into which the Product is
installed.
1
“JELD-WEN Products” shall refer to interior and exterior door
slabs and systems marketed under the JELD-WEN brand name
and sold by The Home Depot
2
The original owner means the contractor/dealer/distributor/
purchaser and the initial owner of the structure where the
product is initially installed. The original purchaser of this product
acknowledges that they have read this warranty, understand it
and are bound by its terms and agrees to provide this warranty
to the original owner of the structure into which the product is
installed.
3
“Skilled labor” refers to tasks where specialized technical
knowledge, experience, methods or tools are required to properly
identify, diagnose and/or correct product-related problems.
© 2019, JELD-WEN, Inc. | JELD-WEN and AuraLast are registered
trademarks of JELD-WEN, Inc.