User`s guide

27
Equipment Return Instructions Please contact your regional Technical
Assistance Center to get a Return or Reference Authorization to
accompany your equipment. For each piece of equipment returned for
repair, attach a tag that includes the following information:
Owner’s name, address, and telephone number.
The serial number (if applicable), product type, and model.
Warranty status. (If you are unsure of the warranty status of your
instrument, contact Technical Assistance.)
A detailed description of the problem or service requested.
The name and telephone number of the person to contact regarding
questions about the repair.
The return authorization (RA) number (US customers), or reference
number (European Customers).
If possible, return the equipment using the original shipping container
and material. If the original container is not available, the unit should be
carefully packed so that it will not be damaged in transit; when needed,
appropriate packing materials can be obtained by contacting JDSU
Technical Assistance. JDSU is not liable for any damage that may occur
during shipping. The customer should clearly mark the JDSU-issued RA
or reference number on the outside of the package and ship it prepaid
and insured to JDSU.
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