User`s guide

10.0 CUSTOMER SERVICES

This section provides a description of customer services available

through JDSU (including returns policies and procedures) and warranty

information.

Customer Service (Standard Services)

Customer Service accompanies the sale of every JDSU product.

Customer Service services include:

Technical Assistance (Business Hour)

Instrument Repair (Under Warranty Repair, Calibration Services, and

Upgrade Services)

Immediate Return Authorizations

Technical Assistance Expert business hour technical support is

included with your product.

Instrument Repair Our service centers provide repair, calibration, and

upgrade services for JDSU equipment. JDSU understands the impact

of equipment down time on operations and is staffed to ensure a quick

turnaround. Available services include the following:

Product Repair — All equipment returned for service is tested to the

same rigorous standards as newly manufactured equipment. This

ensures products meet all published specications, including any

applicable product updates.

Calibration — JDSU’s calibration methods are ISO approved and

based on national standards.

Factory Upgrades — Any unit returned for a hardware feature

enhancement will also receive applicable product updates and will

be thoroughly tested, ensuring peak performance of the complete

feature set.

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