Use and Care Manual

www.longer3d.com [e-mail]
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Question 3: How about the warranty policy?
For LONGER official stores and LONGER designated distributors,
RAY5 has a One-year International Limited Manufacturer warranty
from the date of purchase of RAY5.
Please note the following warranty terms. One-year International
Limited Manufacturer Warranty means that LONGER will provide
the following free warranty services:
• Diagnostics and Evaluation.
• Technical Support.
• Replacement Parts under Warranty terms.
How to handle a warranty case:
Any warranty case must be submitted to our official support
channels (Email: [e-mail]). In case the product was
bought from a reseller, contact us first so that we can help you
diagnose the problem, then turn to your reseller for spare parts if
needed.
Documentation needed for a warranty case:
1. Machine purchase order number and channel, nameplate
number on the machine.
2. A brief description of the problem along with the clear
evidence of its presence (e.g., photos or videos).
3. On the initial contact for customer support further tests and