User Guide

RESPONSIBILITIES OF OTHERS
Inspecting the unit prior to installation is the responsibility of the installer or building contractor who acts on behalf of the user. They are responsible for ensuring
the unit is free of defect or damage. Notices are placed on and in the unit and on the shipping carton advising the installer of this responsibility. In the event of
a problem, the unit must not be installed. The Company is not responsible for failures or damage that could have been discovered, repaired, or avoided by proper
inspection and testing prior to installation.
Damage occurring in transit is the responsiblility of the carrier. The user or installer MUST open the crate and inspect the unit for damage when it is delivered.
If damage is discovered, it must be reported immediately to the seller and the carrier in writing, and an inspection requested. Failure of the carrier to respond should
be reported to the seller and the carrier. Your freight claims should be filed promptly thereafter.
It is the responsibility of the installer, building contractor, or user to provide access for service. The Company is not responsible for any costs relating to
obtaining access for repair. The user shall bear such costs and, if appropriate, must seek recovery from the installer.
Damage occurring to the unit during installation is the responsibility of the installer and/or building contractor and damage occurring thereafter is the
responsibility of the user.
Failure of any optional equipment is the sole responsibility of the equipment manufacturer. (Options and accessories manufactured by the Company are
warranted for ninety (90) days from the original date of purchase for parts only.)
The Distributor or Dealer is responsible for knowing local code requirements and notifying the installing contractor and/or user of these requirements at the
time of purchase. The Company is not responsible for costs to modify any product to obtain any code approval, such as city, county, or state building codes.
WARRANTY SERVICE
For the customer's benefit, the Company maintains a list of independent service personnel to perform required warranty service repairs. Such firms are
not agents or representatives of the Company and cannot bind the Company by words or conduct.
The Company will provide the warranty service described above when the following conditions have been met: the failure is of the nature or type covered
by the warranty; the user has informed a Warranty Service Department Representative of the nature of the problem during the warranty period; conclusive evidence
(e.g., proof of purchase or installation) is provided to the foregoing by the user proving that the failure occurred or was discovered within the warranty period;
an authorized independent service person or Company representative has been permitted to inspect the unit during regular business hours within a reasonable time
after the problem was reported by the user.
In order to obtain warranty service, replacement for factory-installed components or Company supplied options and accessories manufactured and supplied
by the Company, call or write the address below. Provide a description of the probem and proof of purchase. You will be instructed how to obtain service,
replacements and where to return, at your expense, the failed component(s), option(s), or accessory(ies).
ASTERIA COMPANY
Warranty Service Department
P.O. Drawer J
Walnut Creek, California 94596
[phone]
All replacement parts, equipment, and repairs shall assume the remaining warranty period of the part(s) replaced.
The Company's warranty obligation shall be discharged upon tender of replacement or repair. The customer's refusal to accept the tender terminates the
Company's warranty obligation.
©1996 ASTERIA COMPANY K280000R 3/04
Ninety-Day
Parts Only
Limited Warranty
On
Accessory(ies)
Warranty Registration Card
ASTERIA COMPANY
K280000R
Ninety-Day
Parts Only
Limited Warranty
On
Accessory(ies)
1. How did you first hear about this Asteria Co. product?
( ) Advertisement ( ) Article in Magazine/Newspaper
( ) Visited Dealer/Plumbing Supplier ( ) Yellow Pages
( ) Builder/Plumber/Remodeler ( ) Decorator/Architect
( ) Visited Retailer/Home Center Store
( ) Word of Mouth . . . Friend/Relative/Acquaintance
( ) Other (Please Describe) ____________________________________
2. Who first gave you specific information about this product (specifications,
prices, etc.)?
( ) Dealer/Plumbing Supplier ( ) Builder ( ) Remodeler
( ) Plumbing Contractor ( ) Retailer/Home Center Store
( ) Decorator/Architect ( ) Already Installed
3. What was the main reason for purchase?
( ) Styling ( ) Warranty Service ( ) Product Features
( ) Brand Name ( ) Price ( ) Hydrotherapy
( ) Home Resale _____________________________________________
( ) Other ___________________________________________________
4. Who finally decided which product you would buy?
( ) Self ( ) Spouse ( ) Self and Spouse Together
( ) Other Family Member ( ) Designer/Architect
( ) Builder/Plumber/Remodeler ( ) Already Installed
5. Who installed? ( ) Already installed/New Home
( ) Contractor/Plumber when remodeling
( ) Self/Spouse when remodeling
( ) Other ___________________________________________________
6. What is the current market value of this property?
Please estimate $ _____________________________________________
7. What is the age of the head of the household? _________________ years
8. What other manufacturers did you consider?
( ) Eljer ( ) Lasco ( ) Price Pfister ( ) Aqua Glass
( ) Kohler ( ) American Standard ( ) Sterling
( ) Other (Specify) ___________________________________________
9. How long did you shop before purchasing unit?
( ) 1 day ( ) 2 months-6 months
( ) 2-7 days ( ) 6 months-1year
( ) 1 week-2 weeks ( ) 1 year-2 years
( ) 2 weeks-4 weeks ( ) +2 years
( ) 1 month-2 months
10. Approximately how long have you lived in this home? _________________
11. Please indicate, approximately, the total annual income of your household.
( ) Up to $24,999 ( ) $50,000 to $74,999
( ) $25,000 to $29,999 ( ) $75,000 to $99,999
( ) $30,000 to $39,999 ( ) $100,000 to $149,999
( ) $40,000 to $49,999 ( ) $150,000 and Above
12. Was your purchase process?
( ) Very easy ( ) Easy ( ) Difficult ( ) Very Difficult
This card must be filled out and returned to the address printed on the
other side within thirty (30) days from date of purchase in order for this
warranty to be come effective.
Purchaser's Name______________________________________
Purchaser's Address ____________________________________
City ___________________________ State _____ Zip _______
Date of Purchase ______________________________________
Model Name __________________________________________
Serial Number ________________________________________
Dealer's Name ________________________________________
Dealer's Address _______________________________________