user manual

Jackrabbit Information Guide
Page 26 of 28
Section 9 - Support
Support in the Web-based market
A web-based solution introduces an unprecedented level of customer interaction and support is needed more than
ever. Our Support staff has experience in addressing strategic customer support in this new marketplace. We are
able to offer superior support due to our knowledge and experience in the ASP field.
Jackrabbit End-User Support
Jackrabbit support takes great pride in helping our users utilize this product. We accomplish this by taking a one on
one approach. If you are requiring Jackrabbit Support please direct your questions to your internal Jackrabbit
Systems Administrator. Your Internal Systems Administrator will then contact us directly if they cannot help you.
System Administrator Support
Our Jackrabbit Support Staff welcome your questions or comments.
It is our intent to respond to all support emails in four hours or less.
Email your questions to our support team.
Phone: [phone]
Hours of Support:
Monday – Friday.
8:00am – 5:00pm Eastern Standard Time.
Federal Holidays excluded.