User's Manual

Jackrabbit Information Guide
Page 6 of 28
Section 3 - Web-based Application Benefits
Hosted Solution
A huge benefit of Jackrabbit is that we host both the application and data for you. This means you don't need
costly IT resources and you don't need to buy any software. Just point your browser to Jackrabbit and go – from
anywhere. Because we can spread the cost of a highly available infrastructure across many clients, you get the
savings and the security of knowing its always available when you need it.
Risk Free Uptime Guarantee
You rely on Jackrabbit every day so we guarantee 99.6% system uptime. Because system availability is
important. More importantly our actual uptime is much higher. With redundancy, 24/7 monitoring, and fault
tolerant engineering, our network infrastructure is designed to handle your mission-critical business application
needs every day of every year. Planned maintenance and upgrades are undertaken on weekends and never
during the high user activity. And we always send out advanced notice of any planned system downtime to your
organization’s primary Jackrabbit administrator.
Safe Enough for Banks
Your data is your biggest asset and your business relies on it every day. Whether picking a client/server or
hosted solution, you need to make sure the daily operations of the system are sufficiently resourced and
managed in a way that secures your data and ensures it is always recoverable. Because we can spread the
cost of a highly secure infrastructure across many clients, you can sleep easily at night knowing your data is
probably safer than if it was in your own building. Our servers are in the same datacenter where large banks
keep their servers.
Highly Secure
The security of your data is of utmost importance to us. Our hosting centers include fully redundant, state-of-
the-art denial-of-service firewalls and we run SSL acceleration hardware to give the same performance whether
you connect under regular or SSL encryption mode. Jackrabbit contains numerous system administrator
controls to restrict access to data and functionality. All access to the Jackrabbit system requires user
authentication, which is done under 128-bit encryption, and the data is fully secured on protected servers.
Safe Backup
We have a strict backup regimen to make sure your data is always protected. Even though our customers have
never needed them, multiple backups are run every day. This means even in the unlikely event of a
catastrophic failure, there's no need to worry about your data.
Data Import / Export
Data import and export in Jackrabbit is a snap. The Jackrabbit import feature allows you to import account and
contact data as needed, including lists you've just purchased or files downloaded from other databases. You
can also use it for bulk import for the first time you migrate data from another lesson/class management
system. Exporting data is also a breeze. You can save data from Jackrabbit right into an Excel file. Of course
you want to protect your data, so administrators can set up policies for who can see and share what data.
Benefits:
• All you need is a web browser and an Internet connection to run the software
• You can access your information from work or home or anywhere in the world
• No more having to install software or updates on each PC
• No more having to backup your database every day
• Data is backed up in a data center using state-of-the-art technology to protect its security and accessibility
• Parents can have restricted access (if you grant it) to change their contact info, billing info and access
instructor feedback (saving you precious time) (coming soon)
• Instructors can have restricted access (if you grant it) to view their own schedules and other pertinent
information (saving you precious time) (coming soon)
• If you have multiple locations – easily view organizational level reports
• All users access the application and database simultaneously at any hour from any Internet connection
• No new expensive server hardware or software required