Jabra XPRESS User Manual www.jabra.
1.1 What is Jabra Xpress?............................................................................................................................4 1.2 Who should use Jabra Xpress?........................................................................................................4 2. JABRA XPRESS MINIMUM PC REQUIREMENTS...........................5 2.1 IT Administrator minimum PC requirements.........................................................................5 2.
What is the Jabra WMI Provider?.................................................................................................19 6.2 Benefits of using the Jabra WMI Provider..............................................................................19 6.3 Jabra USB device properties..........................................................................................................19 6.4 How to query Jabra USB devices............................................................................
1.1 WHAT IS JABRA XPRESS? Jabra Xpress is a collection of tools that helps IT administrators quickly and easily manage Jabra headsets throughout an organisation. Benefits of using Jabra Xpress ENGLISH 1. INTRODUCTION TO JABRA XPRESS • Update Jabra device firmware for optimal functionality.
IT ADMINISTRATOR MINIMUM PC REQUIREMENTS • Internet connection. • Internet Explorer ver. 8, Mozilla Firefox ver. 15, or Google Chrome ver 21. • Microsoft Silverlight 5 internet browser plug-in. 2.2 END USER MINIMUM PC REQUIREMENTS • Windows XP SP3 32 bit, Vista 32/64 bit, Windows 7 32/64 bit or Windows 8 32/64 bit. Windows RT not supported. • .NET Framework 4 Full, or .NET Framework 4 Client Profile. 2.3 ENGLISH 2. JABRA XPRESS MINIMUM PC REQUIREMENTS 2.
3. TYPICAL SCENARIOS User scenario Scenario description ENGLISH The table and flowchart below explain typical usage scenarios for Jabra Xpress. Action (flowchart) New Jabra PC Suite release A new Jabra PC Suite is released, or new subcomponents such as softphone drivers, have been added or updated. 1 to 5 New firmware released New firmware is released for an existing Jabra product. 1 to 5 New device plugged in A new Jabra headset is plugged into a USB port on an end user’s PC.
An employee gets a new company PC with no Jabra SW installed. The existing Jabra headset is reused. The corporate IT administration tool will install the mass deployment MSI package on the new PC when the user logs in. 5 New corporate settings policy An IT administrator changes one or more settings for a Jabra headset in the organization. The IT administrator needs to create or update an existing an MSI package with the new device settings.
• • • • • • Start Select Devices Configuration PC Software Summary Download 4.1 ENGLISH 4. JABRA XPRESS ONLINE TOOL The Jabra Xpress online tool is divided into 6 step-by-step sections that guide an IT administrator through the configuration and creation of an MSI package. START Start Managing your Jabra Devices Select ‘NEW’ to create a new MSI package. Modify a Previous Configuration Select ‘UPLOAD’ to upload a previous MSI package and edit any of the configurations to create a new MSI package.
SELECT DEVICES Selected devices are listed in the “Devices to be managed” list. Hovering over the devices listed will display the device for quick identification. 4.3 ENGLISH 4.2 Select which Jabra devices to firmware and/or settings update from the list of supported Jabra devices. Multiple devices can be selected. CONFIGURATION When an MSI package containing firmware and/or settings is deployed, Jabra Device Updater is installed on the end user’s PC.
ENGLISH • Only one Jabra device must be connected to the end user PC. • There are no active calls on the Jabra device. • The Jabra headset is docked (only relevant for devices with a dockable headset). Jabra Device Updater Options Jabra Device Updater can be configured to determine the level of interaction the end user has with Jabra Device Updater when the firmware update starts. Allow user to postpone device updates The end user can postpone the firmware update by 15 minutes, 1 hour or 4 hours.
Selected Devices ENGLISH This is a list of all devices selected to be updated by Jabra Device Updater. Firmware version By default each selected device is set to ‘Leave unchanged’. The selected Jabra devices will keep their current firmware versions, and no firmware update will be initiated. A firmware version can be selected using the drop down list. Firmware versions are ranked with the latest firmware version first in the list.
Some Jabra devices offer configurable settings that define the device’s behavior (e.g. Audio protection level, Wireless range, Target softphone for outgoing calls etc). By default device settings are set to ‘Leave unchanged’. Note: Device settings might change depending on the firmware version selected. ENGLISH Settings The available settings for each selected Jabra device are listed in the table in Jabra Xpress online tool. A setting’s default value is indicated by *.
4.4 PC SOFTWARE ENGLISH Select which Jabra PC software and software settings to install on the end user PC. Select Jabra PC Suite Components Select which Jabra PC Suite components to install on the end user’s PC. Each component can be individually installed, and will run independent of the other components. The Jabra PC Suite components available to include in the MSI package are: • Jabra Control Center: a component that allows end users to configure their Jabra device settings.
SUMMARY ENGLISH 4.5 After the MSI package has been configured, a summary report will be generated. The summary report provides an overview of selected Jabra devices and their relevant firmware versions and settings, selected PC software components and software settings. The summary can be saved in HTML format.
DOWNLOAD ENGLISH 4.6 Download MSI package To download the MSI package the end user license agreement must first be read and accepted by selecting ‘I have read and accept the end user license agreement’. It is not possible to download the MSI package until the end user license agreement has been accepted. There are two options for download: • MSI package for Windows 32-bit. • MSI package for Windows 64-bit. Download the relevant MSI package (or both, if required).
5.1 WHAT IS JABRA DEVICE UPDATER? Jabra Device Updater is a background application that monitors Jabra devices connected to the end user’s PC. It also handles the device firmware and settings updates selected by the IT administrator. 5.2 INSTALL JABRA DEVICE UPDATER ENGLISH 5. JABRA DEVICE UPDATER Jabra Device Updater is automatically installed on end user’s PCs when an MSI package is deployed that has a Jabra device selected for firmware and/or settings update.
FIRMWARE UPDATE SECONDARY DEVICES 5.5 FAILED FIRMWARE UPDATE ENGLISH 5.4 Some Jabra devices support multiple headsets paired with the same base. This feature is used for conferencing. When Jabra Device Updater initiates a firmware update for the base and the headset, only the currently docked headset will be firmware updated. Secondary headsets will be automatically firmware updated when they are docked after the initial firmware update.
Firmware downgrade was skipped because the firmware version or configuration of the target device did not permit a downgrade. Warning If a device setting is not supported by the target device’s firmware version. The log entry will contain the name of the setting, the device name and device firmware version. Warning Device not configured because its firmware version is below the minimum supported firmware version Error Jabra Device Updater failed to start. Error Unhandled exception.
6.1 WHAT IS THE JABRA WMI PROVIDER? The Jabra Windows Management Instrumentation (WMI) provider is an extension to the company’s existing asset management tools, providing an overview of the complete portfolio of Jabra USB devices installed in the IT network. It can report an overview of Jabra USB devices that are currently, or previously, connected to the end user’s PC. 6.2 ENGLISH 6.
6.4 HOW TO QUERY JABRA USB DEVICES Custom Jabra WMI queries Connected or previously connected Jabra USB devices can be queried using the Jabra WMI provider class (Jabra_ USBDevice) in the namepace “root\Jabra”.
FAQ Visit jabraxpress.jabra.com to view the complete online FAQ. Q Why is my Jabra device not in the list of supported devices? A Jabra Xpress supports most Jabra devices, however some older models are no longer supported. View the Product data sheet at jabraxpress.jabra.com for the latest list of supported Jabra devices. ENGLISH 7. SUPPORT 7.1 Q If Jabra Device Updater is interrupted will my device be affected? A In most cases, no.
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