Jabra PC Suite User’s Guide ©2008, Jabra A/S
Contents 1. JABRA PC SUITE OVERVIEW .....................................................................................................3 Elements of the Jabra PC Suite..............................................................................................3 System Requirements .............................................................................................................4 2. INSTALLING JABRA PC SUITE ....................................................................................
Chapter 1: Jabra PC Suite Overview Elements of the Jabra PC Suite 1. Jabra PC Suite Overview Elements of the Jabra PC Suite The Jabra PC Suite is a collection of PC programs that enable you to configure your Jabra solution, update its firmware and control the way your headset will work together with your PC softphones and other audio programs. The Jabra PC Suite includes the following programs: • Jabra Device Service This simple program runs in the background and monitors your USB ports for Jabra devices.
Chapter 1: Jabra PC Suite Overview System Requirements System Requirements To run the Jabra PC Suite, your computer must meet or exceed the following requirements: • Operating System: Microsoft Windows 2000 SP4 or later; Microsoft Windows XP with Service Pack 2 or later; or Microsoft Windows Vista (all variants). 64-bit versions of Windows are not supported. • Hardware: A USB connection must be available and a Jabra device must be connected to it.
Chapter 2: Installing Jabra PC Suite System Requirements 2. Installing Jabra PC Suite To install Jabra PC Suite on your computer: 1. If are using the Cisco IP Communicator softphone program, then install that program first. (If you add this program later, you can simply re-run the Jabra PC Suite setup wizard to install the Jabra driver for Cisco.) 2. If an older version of Jabra PC Suite is already installed on your PC, then please close the Jabra Device Service if it is running. 3.
Chapter 2: Installing Jabra PC Suite System Requirements 7. The Custom Setup page opens. The Jabra PC Suite includes either four or five programs, all of which will be installed by default. (The fifth program, the Cisco IP Communicator Interface, is made available only if the Cisco softphone is already installed on your system.
Chapter 2: Installing Jabra PC Suite System Requirements 9. The Ready to Install page opens. You are now finished setting your installation options. Click on Install to install the software. 10. A progress bar is shown to track your installation. When installation is complete, the Completed… page opens. Click on Finish to close the setup program and start using your new software.
Chapter 3: Using Softphones with Your Jabra Headset Using Skype 3. Using Softphones with Your Jabra Headset The Jabra PC Suite has two primary functions: configuring your headset and providing a feature-rich softphone integration that includes remote call control from the headset. Basic softphone functionality is provided via Windows and plug-and-play, which results in your headset appearing as a standard PC sound card with sound-in and sound-out abilities.
Chapter 3: Using Softphones with Your Jabra Headset Using Cisco IP Communicator start up if you often use your headset together with Skype. See also “Running and Using the Skype Interface” on page 24.
Chapter 3: Using Softphones with Your Jabra Headset Using Microsoft Office Communicator The headset controls for invoking each of the above features of your softphone work in exactly the same way as they do for your mobile or desk phone. See also your Jabra headset reference manual for details about how to invoke each of these functions. Note: Make sure that your Jabra device is selected as both Headset and Handset in the Audio Tuning Wizard of Cisco IP Communicator.
Chapter 3: Using Softphones with Your Jabra Headset Using Other Types of Softphones and Audio Programs your Jabra headset reference manual for details about how to invoke each of these functions. Using Other Types of Softphones and Audio Programs Even if you use a softphone that is not mentioned above, then you will still be able to use your headset together with your software. In this case, your headset will work just like a passive PC plug-and-play sound card with sound-in and sound-out features.
Chapter 4: The Jabra Device Service Running and Using the Device Service 4. The Jabra Device Service Running and Using the Device Service Purpose of the Device Service The Jabra Device Service is a simple program that runs in the background, monitors your USB ports for Jabra devices and provides a link between your Jabra device and various types of PC applications. It enables the Jabra Control Center and Jabra softphone interfaces to interact with Jabra headsets.
Chapter 4: The Jabra Device Service The Device Service Settings Window Figure 1: The Jabra icon in the Windows Notification Area If you think that the Device Service is running but you cannot see the icon, then Windows may be hiding it. Click on the small left-pointing arrow at the left side of the Notification Area to view all available icons, which should include the Jabra icon.
Chapter 4: The Jabra Device Service The Device Service Settings Window Figure 3: The Jabra Device Service settings window The window is divided into three areas: menu bar (top), settings tabs (middle) and button area (bottom). The following commands are available from the menu bar: • File > Exit: Quits the Device Service, closing the settings window and removing the Jabra icon from the Windows Notification Area.
Chapter 4: The Jabra Device Service Setting the Target Softphone if you would like to save them. The Device Service itself does not quit, so it will continue running in the background. This is the same as clicking on the close button in the upper-right corner of the window. • Apply: Applies any changes you made to settings in the window and keeps the window open. This button is grayed out when there are no new settings to apply.
Chapter 4: The Jabra Device Service Connecting Applications to the Device Service If you would like to change the currently configured target: 1. Click on the Configure button. This opens a simple dialog window with a single drop-down list. 2. Select your preferred target from the drop-down list. If you prefer not to have a target, then select the “None” entry (see the note below for details about why you might do this). 3. Click on OK to close the configuration window.
Chapter 4: The Jabra Device Service Viewing the Known Devices List • Locked Devices: when an application has locked a Jabra device (e.g., when you are on a call), then no other application will be able to access that device. This column lists the Jabra device to which each listed application has locked access (if any). There is one row for each application connected to the Device Service.
Chapter 4: The Jabra Device Service Device Service Preferences Device Service Preferences Use the Preferences tab of the Device Service settings window to control a few aspects of the way your Jabra solution will work on your PC. To view and set the available options, make sure that the Jabra Device Service is running, open its settings window from the Notification Area icon and click on the Preferences tab.
Chapter 5: The Jabra Control Center Running and Using the Jabra Control Center 5. The Jabra Control Center Running and Using the Jabra Control Center Purpose of the Control Center The Jabra Control Center enables you to view status information and make settings for the Jabra headset currently connected to your PC. The settings provided will depend on which Jabra devices are currently connected.
Chapter 5: The Jabra Control Center The Control Center Window • Help > Check for Updates: Checks with the Jabra web site to see if a new version of the PC Suite is available. If there is, you will be provided with instructions about how to obtain and install it. • Help > About Jabra Control Center: Opens a window with version and copyright information about the Control Center.
Chapter 6: The Jabra Device Firmware Updater Introduction to the Firmware Updater 6. The Jabra Device Firmware Updater Introduction to the Firmware Updater Firmware is a type of software that runs inside many types of electronic devices, managing their various internal processes. Occasionally, Jabra may release updates that can improve performance or add new functionality to your Jabra product.
Chapter 6: The Jabra Device Firmware Updater Running the Firmware Updater 4. On the first page of the Firmware Updater, you must identify the device you wish to update. Select the model number of your Jabra device from the dropdown list provided. Then click on Next. 5. Page 2 of the Jabra Firmware Updater opens. Click on the Browse button to locate the firmware-update file that you received or downloaded from Jabra. Then click on Next. 6. Page 3 of the Jabra Firmware Updater opens.
Chapter 6: The Jabra Device Firmware Updater Running the Firmware Updater 7. A pop-up dialog now tells you that the Firmware Updater is ready to update your Jabra device. As the window says, it is vital that you do not disconnect your Jabra device or lose power on the device or your computer during the update. The process will take about a minute or two. If you are sure that such events are very unlikely during this time, then click on OK to apply the update. 8. Page 4 of the Jabra Firmware Updater opens.
Chapter 7: The Jabra Skype Interface Running and Using the Skype Interface 7. The Jabra Skype Interface Running and Using the Skype Interface Purpose of the Skype Interface The Jabra Skype Interface is a simple program that runs in the background and manages communication between the Jabra Device Service and the Skype softphone application. It enables you to control many advanced Skype features using the controls of your Jabra headset solution.
Chapter 7: The Jabra Skype Interface The Skype Interface Window IMPORTANT: The Jabra Skype Interface requires that the Jabra Device Service also be running, or else it will not be able to communicate with your headset. You can run this program from the Start menu or by including a shortcut to it your Startup folder using techniques similar to those outlined above for the Skype Interface. See also “Running and Using the Device Service” on page 12.
Chapter 7: The Jabra Skype Interface Configuring Skype to Accept the Jabra Connection The following information is shown in the main area of the window: • Skype: Shows the current status of the connection between the Jabra Skype Interface and the Skype program. If the connection is down, then check to make sure Skype is running and that it is configured to accept a connection for the Jabra Skype Interface.
Chapter 7: The Jabra Skype Interface Configuring Skype to Accept the Jabra Connection 3. Click on the Manage other programs’ access to Skype link at the bottom of the main area of the Skype Options window. 4. The Manage API Access Control window opens. This window lists all of the programs that already have tried to access Skype. For each of them, it shows whether the connection is allowed and what the current status of the connection is.
Chapter 8: Using Jabra Devices with Any Windows Program Configuring Skype to Accept the Jabra Connection 8. Using Jabra Devices with Any Windows Program Jabra headsets, hubs and dongles connect to your PC via USB. Windows will usually recognize your Jabra device automatically, identifying it as a USB audio device that provides both a speaker and microphone (plug-and-play).
Chapter 8: Using Jabra Devices with Any Windows Program Configuring Skype to Accept the Jabra Connection 2. Go to the Audio tab of the Sounds and Audio Devices control panel to view the currently active Sound playback and Sound recording devices. o If your headset is shown as the current setting for each of these two drop-down lists, then Windows and all Windows programs will send and receive sound to/from your headset by default (which is probably what you want).
Appendix A: Jabra A335w Settings in the Control Center Control Center Buttons for Jabra A335w A. Jabra A335w Settings in the Control Center The Jabra Control Center enables you to configure any of several Jabra products. Most of them provide just a few, very simple settings. However, the Jabra A335w Bluetooth Dongle is significantly more complex. This appendix explains how to use all of the settings provided by the Jabra A335w.
Appendix A: Jabra A335w Settings in the Control Center The Settings Tab for Jabra A335w • Close: Discards any new settings you have made and closes the Jabra Control Center window. This is the same as clicking on the close button in the upperright corner of the window. • Apply: Applies any changes you made to settings in the Control Center and keeps the Control Center open. This button is grayed out when there are no new settings to apply.
Appendix A: Jabra A335w Settings in the Control Center The Advanced Tab for Jabra A335w The Advanced Tab for Jabra A335w Figure 12:The Advanced tab for the JabraA335w Bluetooth dongle in Jabra Control Center When you have selected a Jabra A335w dongle in the Control Center, the following controls are provided by the Advanced tab in the right-hand column of the window: • Connect headset: Click this button to make the dongle attempt to connect to the headset.
Appendix A: Jabra A335w Settings in the Control Center The Headset Tab for Jabra A335w The Headset Tab for Jabra A335w Figure 13:The Headset tab for the JabraA335w Bluetooth dongle in Jabra Control Center The Headset tab appears only when your Jabra A335w dongle is connected to a Jabra headset that supports wideband audio. Wideband audio provides a wider frequency of sounds than standard telephone audio does, making people easier to understand and making music sound better.
