Jabra GO™ 6470 User manual www.jabra.
.1 Read the Safety guide.................................................................................................................7 2.2 Protecting your Hearing with SafeTone™.............................................................7 english Contents 1. Introduction.......................................................................................6 2. Important Safety Information...............................................7 2.3 Care and Maintenance....................................
6.1 Headset Controls and Indicators.............................................................................30 6.2 The Target Phone Concept..................................................................................................30 6.3 How to Make a Call....................................................................................................................31 english 6. Daily Use — Calling, Answering and Hanging Up........30 6.4 How to answer a call.................................
8.1 Jabra GO Base Connections and Setup.....................................................................49 8.2 Using the Touchscreen...........................................................................................................49 8.3 Standard Operation..................................................................................................................50 english 8. The Jabra GO Touchscreen Base............................................. 49 8.4 Call options menu...........
11.1 Jabra LINK 350 USB Bluetooth® Adapter Diagram..............................................64 11.2 Purpose of the USB Bluetooth® Adapter................................................................64 11.3 Jabra LINK 350 USB Bluetooth® Adapter Setup and Connection................64 english 11. The Jabra LINK 350 USB Bluetooth® Adapter.................... 64 11.4 Pairing the Adapter and Headset.................................................................................65 11.
english 1. Introduction Thank you for choosing a Jabra GO™ headset. We are sure that you will enjoy its wide range of features and find it comfortable to wear and easy to use. This manual describes the Jabra GO 6470 headset solution. The Jabra GO headset features extremely compact and light-weight construction, touch-panel volume control, fast recharge, wideband audio and dual Noise Blackout™ microphones.
2.1 Read the Safety guide WARNING!: Your headset includes a Warning & Declaration guide. Do not attempt to assemble or use your headset before you have thoroughly read and understood the safety guide. If you did not receive the guide, please contact your Jabra representative before continuing. 2.2 english 2. Important Safety Information Protecting your Hearing with SafeTone™ WARNING!: Because a headset is held firmly against your ear, sudden, loud sounds pose a potential hearing risk.
Care and Maintenance 2.4 english 2.3 Protect your Jabra GO base and headset just as you would any other type of sensitive electronic equipment. If your Jabra devices require cleaning, then consider the following advice: - If necessary, clean the touchscreen with a standard computer-screen cleaning solution, such as dry wipes, anti-static screen cleaner and/or prepackaged towelettes. - The headset, headband, neckband and ear hook can be wiped clean with a dry cloth if needed.
3. Product Overview Package Contents english 3.
Optional Accessories 1 GN1000 Remote Handset Lifter 2 Electronic-hookswitch adapter for your desk-phone model 3 Travel kit (with Jabra GO™ Travel Charger, car charger, USB Bluetooth® Adapter, mains power adapter and USB cable) english 3.2 The following accessories for Jabra GO are available separately and are occasionally mentioned in the other chapters of this manual. You may have ordered one or more of these together with your headset.
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4. System Setup and Connections 4.1 Setup Overview and Background Connection Diagram english This chapter explains how to assemble your Jabra GO solution and connect it to your other office equipment.
Quick-Start Setup Wizard english 4.2 To get started, just power the Jabra GO base and then follow the set-up-wizard instructions on the touchscreen. To run the setup wizard: 1. Review the information outlined in Section 4.1: Setup Overview and Background. It will help you understand the types of tasks that the setup wizard will ask you to do. 2. Assemble the Jabra GO base and apply power to it. (See also Section 4.3: Assembling the Jabra GO Base and Headset). 3.
english Assemble the Headset The headset is delivered already attached to an ear hook, but it can also be worn in the headband or neckband wearing styles. Ear hook and headband wearing-style attachments are included; the neckband is available separately. Figure 7: Wearing the Jabra GO headset in various styles Choose a style and assemble the headset so that it will fit to your preferred ear. See Section 7.2: Assembling or Changing the Wearing Style for detailed instructions.
Remember that there is an alternative ear hook included in the package, in addition to the one attached to the headset on delivery. This ear hook is very flexible and can be moulded to any angle for an optimal fit. english Tip: If you use the ear hook, then slide the attachment up or down until the headset fits most comfortably to your ear. Place the Headset in its Cradle Whenever you are not using your headset, you should keep it in its recharge cradle as shown in the figure below.
4.4 Connecting the Jabra GO Base to Your Desk Phone english Note: If you dock a Jabra GO base and headset that are not paired, the touchscreen asks if you would like to pair the two units removing the previously paired headset (if any) from the base’s pairing table). Identifying Your Desk Phone Features The way you connect and configure the Jabra GO base will vary according to the type of desk phone you are using.
english Connecting to a Desk Phone without a Headset Port If your desk phone does not include any built-in support for adding a headset, then connect the Jabra GO base between the handset and the desk-phone body as described below. Figure 9: Connecting to a desk phone without a headset port 1. On your desk phone, unplug the handset cable from the phone body at the phone-body side. on the Jabra GO base. 2. Plug the loose end of your handset cord to the port marked on the Jabra GO base to 3.
english Connecting to a Standard Headset Port Figure 10: Connecting to a desk phone with a headset port If your desk phone includes a dedicated headset port, then take advantage of this feature by connecting the Jabra GO base as follows: on the Jabra GO base to 1. Connect the telephone cord included with your headset from the port marked the headset port on your desk-phone body. See your desk-phone documentation if you are not sure where this port is.
Configuring the Jabra GO Base for Your Desk Phone Important: Your headset will not work correctly with your desk phone until you have set both the termination switch and microphone level as described in this section. You must repeat these procedures if you move the headset to a new type of desk phone. english 4.5 When the touchscreen wizard is helping you set up your desk phone, it will ask you to call a Jabra test server.
Note: If your setup includes an EHS or RHL, you do not use the headset in this procedure as you do not listen for a dial tone (it is detected automatically). However, you still need to select switch positions manually for testing, when prompted to do so by the wizard. english In the guided setup, you are prompted to select your country from a list. This determines which Jabra test server number is displayed for you to dial. If your country is not listed, select a neighbouring country.
english 1. If you have not already done so, then set the clear dial-tone switch as described above. 2. Follow the on-screen instructions. If the base has contact with the Jabra test server, it determines the optimal microphone level automatically. If the base cannot contact the test server, you can re-try or you can try to set the mic.-level manually — see the procedure below. If the Jabra GO base cannot contact the Jabra test server: In this case, you can choose to set the mic.-level manually: 1.
english Connecting to the GN1000 Remote Handset Lifter A remote handset lifter gives you remote call control with a Jabra GO headset up to 100 m away from your desk. It lets you answer calls, end calls and transfer ring tones to the headset. The GN1000 Remote Handset Lifter is an accessory available from Jabra. It is a motorized device that physically lifts the handset when you use controls of your Jabra GO base or headset.
5. In the CONNECT DESK PHONE screen, shown left, connect to the handset port. Figure 21: Connect to the handset port GN1000 Mount and configure GN1000 on desk phone. Follow the instructions in GN1000 manual CONNECT 6. In the (second) CONNECT screen, shown left, connect the control cable attached to the GN1000 to the base’s AUX port. english CONNECT DESK PHONE Figure 22: Connect control cable to AUX port on the base 7.
english Connecting to a Phone with an Electronic Hookswitch If your desk phone includes an electronic hookswitch, then you can take advantage of this feature by purchasing and installing the appropriate type of electronic hookswitch adapter for your phone. Adapter requirements can be very different between desk phone models. Please see our web site and/or refer to your telephone’s user manual for details about electronic hookswitch compatibility.
Connecting the Jabra GO Base to Your Computer english 4.7 All Jabra GO models can be connected to a computer via a USB cable for the purposes of configuration and firmware updates. In addition, they can use this connection to interact with a softphone program. Figure 28: Connecting to a computer To connect the Jabra GO base to your computer: on the Jabra GO base. 1. Connect the small connector of the supplied USB cable to the port marked 2.
5.1 Jabra PC Suite Features The Jabra PC Suite is a collection of programs that support and expand your headset’s features. It enables you to: - Control several types of softphone programs from your headset - Configure the Jabra GO base and headset from your PC - Update the firmware for your Jabra GO base and headset - Save and recall headset configuration to/from your PC - Upload language packs for touchscreen menus - Upgrade your Jabra solution by entering license keys for locked features 5.
english Applying Firmware Updates To install new firmware: In the Check for Updates result window shown below, click the Update button. Figure 30: Check for Updates result window in Jabra Control Center This starts the Jabra Firmware Updater, as shown below: Figure 31: :Jabra Firmware Updater; first screen The Firmware Updater program provides a wizard that guides you through the steps required to update your Jabra device.
Central Administration and Mass Deployment english 5.6 If you are an IT manager of an organization that is rolling out a large number of Jabra GO solutions, then you might wish to use the Jabra Control Center, which is part of the Jabra PC Suite. For advanced Jabra products with many configuration parameters, the Jabra Control Center lets you save a device’s complete configuration to a file on disk and load it into the same, or a similar device at a later point in time.
6.1 Headset Controls and Indicators The Multifunction Button This button is located near the back of the headset. Through a combination of taps, double-taps, short presses and long presses, you will be able to execute all of the most-needed functions, including answering a call, hanging up, switching between held calls, and more. english 6. Daily Use — Calling, Answering and Hanging Up See the section “Headset Controls and Signals” for more.
english Note: if the target phone is shown greyed out on the touchscreen, it means that the phone has become disconnected. This can only occur with mobile- or softphones and Cisco desk phones. You need to either re-connect the phone or touch another phone on-screen to select a different target. Figure 33: A disconnected target phone is shown greyed out on the touchscreen. 6.
english Voice-Activated Mobile Phone Dialing This feature requires that your mobile phone supports the hands-free Bluetooth® wireless technology profile. See your mobile phone’s documentation for details about how to set up voice-activated dialing and whether this feature is supported over Bluetooth®. Figure 35: To use voice-activated dialing, tap the multifunction button and speak the appropriate voice tag. To use voice-activated dialing with a mobile phone that supports it: 1.
english Calling through a Desk Phone Figure 37: Placing a call with your headset and desk phone To place a call through your desk phone: 1. If necessary, set the desk phone as the current target for your headset (see also Section 6.2: The Target Phone Concept.) 2.
6.5 english When there is an incoming call, you will hear a ringtone from the phone, Jabra GO base and/or headset. In most cases (see below), the touchscreen indicates which phone is ringing and shows the incoming phone number (if available). The ringtone played in the headset also indicates which phone is ringing (see also the section “Headset Controls and Signals). To answer a call from any connected phone: 1.
Controlling the Speaker Volume and Microphone english 6.6 The headset features a touch panel that is similar to the touch pad included with many laptop computers. Use it to adjust the volume you hear in your headset and to mute/unmute the microphone. - Slide your finger up the touch panel (away from your mouth) to increase the volume. - Slide your finger down the touch panel to decrease the volume. - Double-tap on the touch panel to mute or unmute the microphone.
Softphones For softphones, your headset is likely to be your only option, but if other audio devices are connected to your PC, you may be able to switch to them by changing the audio preferences for Windows and/or your softphone program. 6.8 english Mobile Phones For mobile phones, the procedure varies by phone model. Please see your mobile phone documentation for details. Last Number Redial Jabra GO is able to send a redial command to the current target phone.
Managed from the touchscreen For details on managing call waiting from the touchscreen, see the later section “Managing Call Waiting”. english Note: You cannot manage call waiting on a desk phone from the Jabra base or headset. In this case, you must use the physical controls of your desk phone — if it supports call waiting. Similarly, if you are using an unsupported softphone, then you must use your softphone’s native interface to manage its callwaiting features.
7.1 How to Wear the Headset You can wear your Jabra GO headset in a variety of styles, each of which can be worn on either the left or right ear, as illustrated below. english 7. The Jabra GO Headset This chapter provides in-depth details about the Jabra GO headset. See also Chapter 3: Product Overview for detailed diagrams.
english Attaching the Head- or Neckband To attach the head- or neckband: 1. Remove the current wearing-style attachment, if any. 2. Align the earbud and fitting of the headset with the matching holes on the head- or neckband and press until it clicks into place. 3. Put on the headset and rotate the microphone until it is as close as possible to your mouth.
english 4. Your phone now looks to see if any nearby Bluetooth® wireless technology devices are advertising themselves for pairing. Use your phone’s controls to identify and select the Jabra GO 6400 device. Your phone may also ask for the headset’s pass code. The pass code for all Jabra devices is 0000 (four zeros). Jabra GO 5. Your phone attempts to connect to the headset and then shows you the result of the attempt. If the attempt fails, please try again.
7.5 english If two paired devices are turned on and in range but fail to connect automatically, you can connect manually. Do the following, as needed: - Use the base touchscreen, as described in the section “Forcing Reconnection/Disconnection via the touchscreen”.
Function Tap Answer incoming call Connect to the current target phone (e.g.
State or event Tone description Power on A 3-note melody ending on a high note Power off A 3-note melody ending on a medium-low note Button tap A quick medium tone Button double-tap Two button-tap tones Button press The button-tap tone followed by a longer tone Maximum volume reached Two short, high notes Minimum volume reached Two short, low notes Mic mute A quick medium tone, rest and quick low tone; repeats occasionally Incoming desk phone call A very fast, high-pitch melody Incoming
Headset Visual Indicators (LED) The headset includes a multicolor LED, which indicates the state of the headset as outlined in the table below.
LED when battery level is good LED when battery level is low Power being turned off Red 100ms Off 100ms Repeats to a total of 3 times Same as for good battery level Constant blue Constant red Blue 200ms Off 400ms Repeats to a total of 5 times Red 100ms Off 300ms Repeats to a total of 5 times Constant yellow Constant red Pairing Pairing succeeded Charging Fully charged in cradle Constant green english Headset state N/A Table 5: Headset visual signals and their meanings 7.
Staying within Range english 7.8 The Jabra GO headset supports the following maximum ranges: - When talking through the Jabra GO Base or Jabra LINK 350 USB Bluetooth® Adapter: up to 100m - When talking over Bluetooth® wireless technology Class 2 (most) mobile phones: up to 25m In practice, you will probably find the range to be somewhat shorter due to physical obstructions and electromagnetic interference. Also, if your headset is in power save mode, the range is slightly reduced.
english The following rules of thumb will help you plan a high capacity installation to minimize interference and to ensure an optimal audio performance (a high quality audio based on a signal-to-noise consideration). • If you install fewer than 25 Jabra Bluetooth® wireless technology headsets in one area, you are advised to separate headset bases so that they are at least 1 – 2m apart.
1. The mobile phone icon is greyed out, indicating that the connection is lost. Figure 45: Mobile phone connection is lost english 7.13 Forcing reconnection/Disconnection via the touchscreen The Jabra GO base does not connect directly to the mobile phone — the base connects to the headset and the headset connects to the mobile phone. Its connection to the mobile phone is via the headset. If the headset — and therefore also the base — loses the connection to the mobile phone (e.g.
8.1 Jabra GO Base Connections and Setup For details about how to set up the Jabra GO base and connect it to your various phones, please see Chapter 4: System Setup and Connections. 8.2 english 8. The Jabra GO Touchscreen Base This chapter describes how to work with the features of the Jabra GO base. See also Chapter 3: Product Overview for detailed diagrams.
Standard Operation 1. Settings icon: touch here to go to the settings menu for your base and headset 1 2 english 8.3 During normal operation, the touchscreen shows status information about your headset, shows the current target phone and indicates its status. From here you can answer an incoming call, end the current call, access your Jabra GO base settings, choose a target phone and activate the audio link from your headset to the current target phone. 2.
Call options menu CALL OPTIONS Speaker Volume icon in the upper right-hand 1 Mute: enables you to mute/unmute the microphone on your headset. You can also do this by double-tapping the touch-panel on the side of your headset. english 8.
Phone menu PC & SOFTPHONE 1 Mute: enables you to mute/unmute the microphone on your headset. You can also do this by double-tapping the touch-panel on the side of your headset. english 8.5 When you are on a call, you can access the phone menu (Desk Phone / PC & Softphone/ Mobile Phone menu) by touching on the phone icon itself, as shown below.
msh phone active call screen english 8.6 If your desk phone is using the MSH electronic hookswitch standard, the active call screen is a little different, as shown below: Figure 56: The active call screen for a deskphone using MSH Here, the desk phone is in focus and the headset is undocked from its cradle. If you touch the yellow handset icon with the arrows, you toggle the desk phone between on- and off-hook (with MSH, the base and headset cannot determine whether the phone is on- or off-hook).
8.8 Managing Call Waiting english Note: call collision is not the same as call waiting, which is sometimes available when you are talking on one phone and a call comes in on that same phone. See Section 8.6: Managing Call Waiting for details about how this is handled. For a general discussion of call waiting, see the earlier section “Managing Call Collisions and Call Waiting”. This section deals with handling call waiting on the base touchscreen.
english If you have an active call, with no calls waiting, and you then put the active call on hold, the red (end call) button is removed from display. This means that you must re-activate the held call before you can end it (press the green arrow). See the figure below: Figure 60: The current (active) call is put on hold; no other calls are waiting Note: call waiting is not the same as call collision, which is what happens when you are talking on one phone (e.g.
SettingS MENU SETTINGS Personal Setup english 8.9 Disable audio detection Disconnect headset Figure 62: Displaying the Settings menu To access the Settings menu: 1. Wait until you have no active calls and do not need the phone for a few minutes. icon in the upper-right corner of the touchscreen (available only when all connected phones 2. Touch the are idle). 3. The Settings menu opens.
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english To access the Advanced Settings menu: 1. Wait until you have no active calls and do not need the phone for a few minutes. icon in the upper-right corner of the touchscreen (available only when all lines are idle). 2. Touch the 3. The Settings menu opens. Touch on Advanced here. 4. The Advanced Settings menu opens. Select one of the following: - Setup Wizard: touch here to run the whole setup wizard.
1. On the base touchscreen, select PC as the target phone, as shown. Figure 65: First select the PC as the target phone. PC & SOFTPHONE PC Audio Communication english 8.15 Web conferencing There are three possible kinds of audio link between your PC and the headset: - Audio link for music - PC softphone link. A two-way audio link for softphone communication (which includes hook commands) - PC communication link.
9.1 Overview — what is possible? An active call can be put on audio-hold at any time. This means that audio from that phone is no longer routed to the headset; the audio link between the phone and the headset is broken. You can later choose to re-establish the audio link and resume the call. english 9. Audio-hold and call switching Note: Putting an active call on audio-hold is NOT the same as putting a call on hold in the usual (telephony) sense of the term.
Audio On-HOLD Figure 70: Displaying the phone menu. 1. You have only one current call — on your mobile phone. You decide that you want to take a break; touch the mobile phone icon to display the Mobile Phone menu, as shown (see the section “Phone menu” for more). Select audio on-hold (microphone Figure 71: The target call is put on and speaker audio-hold. icons). english 9.3 If you initiate an outgoing call while you are on a call on another phone, the current call is automatically put on audio-hold.
10.1 Jabra GO Travel Charger Diagram 1 Headset cradle 2 Mini-USB socket english 10. Using the Jabra GO Travel Charger The Jabra GO Travel Charger is included with the Jabra GO 6470 package. This chapter explains how to use the Travel Charger.
english 10.3 Charging the Headset with the Travel Charger To charge the headset using the Travel Charger, insert the headset into the Travel Charger and connect the mini-USB port on the Travel Charger to one of three power sources, as shown below. To charge the headset, insert it into the Travel Charger and connect the mini-USB port on the Travel Charger to a power source as illustrated below. The headset LED will change from red to yellow while charging, then to green when fully charged.
11.1 Jabra LINK 350 USB Bluetooth® Adapter Diagram 1. Activity indicators (LEDs) 2. USB plug english 11. The Jabra LINK 350 USB Bluetooth® Adapter The Jabra LINK 350 USB Bluetooth® Adapter is available as an accessory for your Jabra GO 6470 solution. This chapter explains how to use the USB Bluetooth® Adapter. 3. Multifunction button 2 3 1 Figure 77: Jabra LINK 350 USB Bluetooth® Adapter 11.
english - Slow-flashing green light: The headset and USB Bluetooth® Adapter are paired but not (yet) connected. Connection occurs automatically — as long as your headset is switched on and close by, the headset tries to connect periodically and indefinitely. When the light changes to constant green or yellow (see above), your headset is connected. - Constant blue light: The headset and USB Bluetooth® Adapter are not yet paired. The adapter is in pairing mode.
Adapter Status LED Signal Microsoft OC softphone mode is selected in the adapter Flashing red Standard softphone mode is selected in the adapter Double-flashing red Connected and ready for use, softphone is current target Constant green Connected and ready for use, mobile phone is current target Constant yellow Paired but not connected Slow-flashing green Pairing mode Constant blue Pairing succeeded Quintuple (5x) blue flash (displays once) On a call or audio streaming Moderate blue flash
Q Why won’t my headset pair with my mobile phone? A Please check the following: - Make sure that the headset is charged and in pairing mode. If the headset is already turned on, use the headset’s multi-function button to turn it off (press and hold for 4 seconds), then turn it back on to pairing mode (press and hold for 4 seconds). Please note that in pairing mode, its LED is a constant blue color. If it shows red, the headset needs charging.
english Q Nothing happens when I try to use my desk phone. A Check the following: - Make sure the Jabra GO 6470 touch screen base is powered on. - Make sure the desk phone is the current target. See the section “The Target Phone Concept” for more. - Make sure the audio link to the desk phone is active (e.g., by tapping the headset multifunction button or touching the activate-audio-link icon on the touch screen) - Make sure that the telephone has an active connection to the phone network (i.e.
Q What is the range on the Jabra GO 6470? A The Jabra GO 6470 headset supports the following maximum ranges: - When talking through the Jabra LINKTM 350 Bluetooth® Adapter (softphone); up to 100 m* - When talking through the Bluetooth® connection in the Jabra base (desk phone); up to 100 m* - When talking on (most) mobile phones; up to 25 m** english Q Is it possible to listen in on calls with the Jabra GO 6470? A The risk of unauthorized access to communication via a Bluetooth® headset is very limited
13.1 Europe Web (for the latest support info and online User Manuals): www.jabra.com Phone: E-mail: Belgique/Belgium + 49 (0)8031 2651 72 techsupport@gn.com Czech Republic + 420 800 522 722 support.cz@gn.com Danmark + 45 45 75 99 99 support.dk@gn.com Deutschland + 49 (0)8031 2651 72 techsupport@gn.com España + 34 916 398 064 France + 33 (0) 130 589 075 techsupport@gnnetcom.fr Italia + 39 02 5832 8253 Luxembourg + 49 (0)8031 2651 72 techsupport@gn.
14.1 Headset Wearing styles: Ear hook, headband, neckband (either included or available as accessories, depending on model) Dimensions: 18mm x 76mm x 22.5mm english 14.
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Bluetooth® audio bandwidth: Narrowband or wideband Desk phone connections: RJ-11 for handset, RJ-11 for phone body (or headset port), RJ-45 for AUX (for electronic hookswitch or GN1000 Remote Handset Lifter) english Simultaneous Bluetooth® connections: 1 (headset) Clear dial-tone switch and microphone calibration: Software controlled and adjusted automatically by calling your local Jabra test server Electronic hookswitch standards: GN RHL, Cisco, DHSG, MSH, (each requires additional cabling and/or equipm
14.7 Jabra GO Travel Charger Dimensions: 34mm x 83.5mm x 26.
english 15. GlOSSARY Bluetooth® An open wireless protocol for exchanging data over short distances from fixed and mobile devices, such as mobile phones and headsets. It is primarily designed for low power consumption, with a short range (powerclass-dependent: 1 meter, 10 meters, 100 meters) based on low-cost transceiver microchips in each device. Bluetooth® wireless technology makes it possible for these devices to communicate with each other when they are in range.
USB Bluetooth® adapter Sometimes also called a dongle (see above). A PC must have a Bluetooth® adapter in order to communicate with other Bluetooth® wireless technology devices. While some desktop computers and most recent laptops come with a built-in Bluetooth® adapter, others require an external one. Bluetooth® wireless technology allows multiple devices to communicate with a computer over a single adapter.
english Made in China Type: GO 6400 BS/HS Jabra GO 6470 User manual www.jabra.com 32-00683 RevD © 2010 GN Netcom A/S. All rights reserved. Jabra® is a registered trademark of GN Netcom A/S. All other trademarks included herein are the property of their respective owners. The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by GN Netcom A/S is under license. (Design and specifications subject to change without notice).
