Specification Sheet

Table Of Contents

Thunderbolt3 Cables Datasheet

Limited Warranty

j5create offers a limited 1-year warranty. User’s wear & tear damage is not included.

The user shall call or email j5create customer service with the defect information of the

product and obtain a return authorization number.

Users are responsible for one way return freight cost and we will take care of one way freight

back.

In order to obtain a return authorization, user should have the following information handy

when calling or emailing the service team:

(i) a copy of original purchase invoice to verify your warranty

(ii) a product serial number

(iii) a description of the problem

(iv) customer’s name, address, and telephone number

j5create does not warrant that the operation of the product will be uninterrupted or error-

free. j5create is not responsible for damage arising from failure to follow instructions relating

to the product’s use. This warranty does not apply to:(a) consumable parts, unless damage

has occurred due to a defect in materials or workmanship; (b) cosmetic damage, including

but not limited to scratches, dents,and broken plastic on ports; (c) damage caused by use

with non-j5create products; (d) damage caused by natural disasters (flood, fire, earthquake,

lighting strike, typhoon etc.,); (e) damage caused by human misuse(lost, accident, abuse,

misuse or other external causes); (f) damage caused by operating the product outside the

permitted or intended uses described by j5create; (g) damage caused by service (including

upgrades and expansions) performed by anyone who is not a representative of j5create or a

j5create authorized service provider; (h) a product or part that has been modified to alter

functionality or capability without the written permission of j5create; or (i) if any j5create serial

number on the product has been removed or defaced.

If such a situation occurs, j5create will calculate the cost of materials and repair for your

reference.

This warranty is given by j5create in lieu of any other warranties expressed or implied.

For more information, please visit our website http://www.j5create.com

owners. Features and specifications are subject to change without notice. Product may not be exactly as shown

in the diagram.