Warranty

LIMITED LIFETIME WARRANTY
■ All products must be inspected immediately upon receipt for any physical damage, missing boxes or
components. Any visible damage to the goods or missing packages must be noted to the carrier and marked on
the bill of lading. These claims must be submitted within 14 days of receipt.
■ What This Warranty Covers: J Collection warrants its products to be free from substantial defects in materials
and workmanship from the original date of purchase under normal home use. This warranty is offered only to
the original consumer purchaser and may not be transferred. J Collection is only responsible for the actual
purchase price.
■ How Long the Warranty Lasts: Coverage for all wall cabinets, base cabinets, pantry cabinets, door fronts, drawer
fronts, shelves, cover panels, fillers, moldings, hinges, drawer parts (rails and soft-close mechanisms), adjustable
feet and storage accessories are warranted to the original purchaser for as long as they own their home. This
warranty is not transferable.
■ What J Collection will do under the warranty: During the warranty period, J Collection at its discretion, will
repair or replace any part or product that proves to have substantial defects in materials or workmanship, or
J Collection will provide an equivalent replacement product. J Collection reserves the right to change
specifications in design and materials without notice and with no obligation to replace products that were
previously manufactured.
■ Implied Warranties: J Collection disclaims any implied warranty of merchantability, and there are no warranties
that extend beyond the descriptions on the face hereof.
■ Aging, Manufacturing, Natural Characteristics and Appearing in Printed Materials: Because of the varying
natural characteristics of wood and the effects of aging, product shown in displays and/or printed materials
(such as product photos printed in brochures, flyers, catalogs, etc.) will not be an exact match to the cabinetry
you will receive. Depending on the wood grain characteristics, the age of a sample and the environment of the
retail showroom, samples will show some degree of variation from a new product. In addition, you should not
expect all doors, drawer fronts, cover panels, trim or molding to match exactly in either finish or grain. Variation
in wood grain is normal and unavoidable. In addition, it is not possible to exactly match our colors in printed
materials. Therefore, you should view the actual samples when making your color selection.
■ What This Warranty Does Not Cover: This warranty does not cover any problems or damage which result from
improper transportation, improper installation, mishandling, misuse, abuse, neglect, abnormal use, commercial
use, improper maintenance, unauthorized repairs, accidents, or acts of God, such as hurricanes, fire,
earthquakes or floods. The warranty and any applicable implied warranties do not cover incidental or
consequential damages arising from any defects in the product such as labour charges for installation or removal
of the product or any associated products. J Collection is not responsible for any installation charges. This
warranty does not cover defects or damage caused by normal wear and tear, alterations, environmental
conditions, humidity absorption, or mold. In addition, variations in wood grain, finish color or aging are not
considered defects and are not covered by this warranty.
■ How to Obtain Warranty Service: If you need replacement parts or would like to make a warranty claim, please
contact our Customer Service Representative by email at [e-mail] or call us at 1-855-324-8910. All
warranty claims must include the model number of the product, a copy of the original receipt, and the nature of
the problem. In addition, J Collection may at its discretion require inspection of the installation site,
photography, or authorize the prepaid return of the claimed defective part. Merchandise not pre-approved for
return will not be accepted and the associated claim not accepted. If upon inspection you find your product is
damaged or missing parts, it is not necessary to return the unit to the store of purchase. Please contact
J Collection.