Manual

Troubleshooting 17 (22)
9 Troubleshooting
USB LED is off after installation.
No communication
► Make sure that the device is correctly connected to
the USB port.
► Check the power supply.
► Make sure that device and driver are correctly
initialized.
► Make sure that the correct driver version is installed
(VCI V4 or higher).
USB LED is red.
No appropriate USB driver is installed.
► Check if the correct VCI driver version is installed.
Device is not working.
Adapter cable is not according to specification.
► Use an adapter cable according to the specification.
USB extension cable is used.
► Remove the USB extension cable.
► According to the USB specification connect the
interface directly or via an active USB hub to the
computer.
Device is not initialized.
► Initialize the device with canAnalyser (see Connecting
the CAN Fieldbus, p. 11).
Device is attached via non-self powered USB hub.
► Only use USB 2.0 hi-speed hubs with separate power
supply.
USB-to-CAN
FD
User Manual
4.01.0350.20000 1.5 en-US