Warranty Guide

Leading the Way

Warranty Remedy

If your IVC US oor fails to perform as stated in the applicable IVC US General Residential Limited Warranty,

IVC US will determine whether it will assist in the repair of the defective area or supply new IVC US material of

the same color, design or grade if available. If unavailable or discontinued, IVC US reserves the right to select

and supply similar IVC US material. At times, it may be necessary to contract a Certied Inspector to determine

unknown causes; IVC US reserves the right to determine if this action is necessary or not.

1. If IVC US authorizes repairs or replacement of a section as a result of a warranty claim, you will be required

to clear any items placed over the a󰮏ected area subsequent to the original installation. IVC US will not

credit or reimburse cost associated with the removal of those items.

2. IVC US will reimburse reasonable labor costs (up to 100%) based on a detailed statement if professional

installation was paid for when the original oor was installed for years 1 and 2. For years 3 through 5, 50%

of reasonable labor costs will be reimbursed if professional installation was paid for when the original oor

was installed. After 5 years, there will be no reimbursement for installation labor.

3. Labor reimbursement will not be considered for installations not adhering to the IVC US Residential

Installation Guide*.

4. Warranty coverage for a replacement oor will be limited to the remaining portion of the original warranty.

If there is a question as to what is considered “reasonable cost,” please call IVC US at 888-225-8287 and ask for

our Claims Department.

Consequential or Incidental Damages

IVC US EXCLUDES AND WILL NOT PAY CONSEQUENTIAL OR INCIDDENTIAL DAMAGES UNDER THESE LIMITED

WARRANTIES. By this we mean that IVC US will not credit or pay for any loss, expense, or damage other than

to the ooring itself that may result from a manufacturing related defects in the ooring. Some examples

of consequential or incidental damages are: replacement of suboors or underlayments, trim moldings,

disconnecting / reconnecting appliances or xtures as well as moving of furniture.

NOTE: If your oor is replaced because of discoloration due to “bottom up staining,” mold or mildew growth or

asphalt / non-asphalt tracking, this is considered a site-related condition and the replacement oor will not be

warranted against future discoloration or staining.

THERE ARE NO WARRANTIES BEYOND THIS EXPRESSED WARRANTY. ALL OTHER WARRANTIES INCLUDING

IMPLIED WARRANTIES, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE, ARE

EXCLUDED. PLEASE NOTE: SOME STATES AND PROVIDENCES DO NOT ALLOW EXCLUSIONS OR LIMITATIONS

ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO

YOU.

IVC US Residential Warranty Details

This document is reviewed on an ongoing basis. Control # MKF_0035_0 11/7/2014