Warranty Guide

Leading the Way
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These warranties only extend to the original end user and are not transferable.
In order to maintain and protect your coverage under the terms of these warranties, it is the Home Owner’s
obligation to adhere to the following:
1. Know which warranties apply to your particular vinyl ooring.
2. Keep proof of your purchase in the form of a bill, invoice or statement from your IVC retailer that shows the
date and price you paid for the vinyl ooring (including labor).
3. Understand that IVC US warrants the rst quality products—which are used only for recommended
Residential use
•
—will perform properly for the stated warranty period when installed in accordance
with IVC US Residential Installation Guide over approved substrates and underlayments and using the
recommended adhesives and seam bonds/sealers. The warranty period, when valid, begins on the date
of the original installation.
• Residential use is dened as: use in living space environments (which do not have light or heavy
commercial tra󰮐c) including all areas of owner-occupied residence. If there is a question as to
the type of use that is considered “residential,” please contact your IVC US representative prior to
purchase and installation. PLEASE NOTE that Residential warranty exclusions with respect to caster
and rolling loads due to the unusual characteristics of this type of wheel tra󰮐c.
4. Use IVC recommended adhesives and seam bonds/sealers when installing vinyl ooring, including IVC
FLEX-TECH pressure sensitive adhesive and IVC FLEX-SEAM premium seam bond or Infuze Permanent
Seam Sealer. Approved secondary alternatives include: Taylor 2037 and Henry© 650 R adhesives and
Taylor 2062 seam sealer.
• NOTE: If you elect to permanently install your IVC ooring using IVC iGrip permanent adhesive for
sheet vinyl and/or IVC Infuze permanent seam sealer as opposed to the recommended releasable
adhesive and seam bond, please be advised that labor rates exceeding residential releasable removal
and underlayment will not be covered.
5. Ensure vinyl ooring is installed in an environment that maintains a temperature range for 24 hours
between 65° and 85° Fahrenheit (18° and 29° Celsius) before, during and after installation.
6. Inspect ooring material prior to installation for any imperfections or manufacturing related defects. IVC
US oorings receive extensive testing and visual examination in an attempt to assure your shipped oor is
always rst quality. It is the responsibility of the installer/end user to conrm the received material is free
of any obvious visible conditions that may be detrimental to the appearance and/or performance of the
product.
• Minor color, shade and/or texture variations are normal. Any variances between actual material,
product samples and/or brochures should be addressed with your retailer prior to installation. If the
retailer determines the condition “unaccepable,” the manufacturer should be informed immediately.
7. Support furniture with wide, weight-bearing, smooth non-staining plastic oor protectors or non-staining
felt pads. The protectors/pads should be at least one inch in diameter and rest at on the oor. The
heavier the item, the wider the oor protector should be. Felt pads should be inspected periodically and
maintained with respect to the amount of foot tra󰮐c to remove imbedded material to avoid abrasion.
Make sure any metal protectors are rust proof. Replace narrow dome furniture rests with the appropriate
width, weight-bearing ooring protectors.
• Chair mats designed for hard surface oors are required under all chairs and stools
with casters.
8. Perform proper cleaning and maintenance regularly and as needed. See Residential Care and Maintenance
guidelines (p.23) for details.
IVC US General Residential Limited Warranty Conditions & Owner Obligations
This document is reviewed on an ongoing basis. Control # MKF_0035_0 11/7/2014