Warranty Guide
Leading the Way
If your IVC US oor fails to perform as stated in the applicable IVC US General LVT Residen-
tial Limited Warranty, IVC US will determine whether it will assist in the repair of the defec-
tive area or supply new IVC US material of the same color, design or grade if available. If
unavailable or discontinued, IVC US reserves the right to select and supply similar IVC US
material. At times, it may be necessary to contract a Certied Inspector to determine un-
known causes; IVC US reserves the right to determine if this action is necessary or not.
If IVC US authorizes repairs or replacement of a section as a result of a warranty claim,
you will be required to clear any items placed over the aected area subsequent to the
original installation. IVC US will not credit or reimburse cost associated with the removal
of those items.
IVC US will reimburse reasonable labor costs (up to 100%) based on a detailed state
ment if professional installation was paid for when the original oor was installed for
years 1 and 2. For years 3 through 5, 50% of reasonable labor costs will be reimbursed
if professional installation was paid for when the original oor was installed. After 5
years, there will be no reimbursement for installation labor.
Labor reimbursement will not be considered for installations not adhering to the IVC US
LVT Click Installation Guide*.
Warranty coverage for a replacement oor will be limited to the remaining portion of
the original warranty.
If there is a question as to what is considered “reasonable cost,” please call IVC US at
888-225-8287 and ask for our Claims Department.
IVC US EXCLUDES AND WILL NOT PAY CONSEQUENTIAL OR INCIDENTIAL DAMAGES UN-
DER THESE WARRANTIES. By this we mean that IVC US will not credit or pay for any loss,
expense, or damage other than to the ooring itself that may result from a manufacturing
related defects in the ooring. Some examples of consequential or incidental damages are:
replacement of suboors or underlayments, trim moldings, disconnecting / reconnecting
appliances or xtures as well as moving of furniture
If your oor is replaced because of discoloration due to “bottom up staining” or mold
or mildew growth, this is considered a site-related condition and the replacement oor will
not be warranted against future discoloration or staining.
For details on how to le a claim, please refer to our “How to File a Claim” section
(p.15).
LVT Residential Warranty Details
This document is reviewed on an ongoing basis. Control #: MKF_0005_1 8/19/13