Warranty Guide
Leading the Way
Product sold by the manufacturer as other than “rst quality.”
Improper Installation: Material installed not in accordance with IVC US Installation Guide
LVT Click, including any and all problems caused by the use of non-recommended ad
hesive, underlayment and/or preparation of the substrate are not warranted. Installing
four tile/plank corners together is not recommended for click products and therefore
will not be warranted. Installation errors are not manufacturing related conditions. IVC
US does not warrant installer workmanship.
IVC US will not pay for labor costs to repair or replace material with visible conditions
that were apparent before installation.
Improper maintenance which results in loss of gloss or buildup of a dulling lm. This
includes damaged caused by steam mops.
Damage resulting from neglect or misuse of strong detergents, chemicals, corrosives;
including but not limited to stains from paints, dyes, mats, fertilizers or other similar
materials.
Damage caused by moving appliances or heavy furniture without protecting the oor.
(Always protect oor by using plywood or hard board runways when moving heavy
objects and also when using an appliance dolly, heavy objects equipped with wheels
or rollers, including two and four wheel carts etc.)
Damage resulting from accidents, casualty events, abuse or improper usage (including
pet related damage, such as chewing, digging, clawing, etc.). Accidents, abuse and
improper usage are dened as, but are not limited to damage caused by: casters***
on furniture, rotating beater bars on vacuum cleaners, burns, cuts, impact from heavy
and sharp objects, narrow or spike heels, cleats, etc., as well as, damage resulting from
unprotected furniture legs.
Damage caused by rolling loads or wheel chairs (motorized and non-motorized).
Damage caused by appliances or plumbing leaks, and/or steam mops.
Fading, discoloration, or other damage due to excessive temperatures or sunlight. Ra-
diant heat must not exceed 85 ° F (29°C) and be approved by the manufacturer for the
use of their product with resilient vinyl ooring applications.
Problems or damage due to excessive moisture or hydrostatic pressure from the sub-
oor including pH levels outside the IVC US LVT Click Installation Guidelines.*
Discoloration caused by use of latex or rubber-backed oor mats. Note that some
synthetic backed carpets contain latex in the manufacturing process that may discolor
your vinyl. Always use mats marked as “non-staining.”
Damage caused by remodel or construction related activities.
Flooring installed on stairs is excluded from warranty coverage.
Discoloration caused by rubber pads, rubber wheels, rubber tires, rubber rollers, auto-
motive tires, etc.
Installation of residential product in a commercial environment. IVC US recommends
installation of commercially warranted product only in a commercial setting.
LVT Residential Warranty Details
This document is reviewed on an ongoing basis. Control #: MKF_0005_1 8/19/13