Warranty

This document is reviewed on an ongoing basis.
MKF_0734 7/19
IVC Residential Warranty Guide
Sheet Vinyl Flooring
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These warranties only extend to the original end user and are not transferable.
In order to maintain and protect your coverage under the terms of these warranties, it is the Home Owner’s obligation to adhere to
the following:
1. Know which warranties apply to your particular vinyl flooring.
2. Keep proof of your purchase in the form of a bill, invoice or statement from your IVC retailer that shows the date and price you paid for
the vinyl flooring (including labor).
3. Understand that IVC warrants the first quality products – which are used only for recommended Residential use*– will perform
properly for the stated warranty period when installed in accordance with IVC Residential Installation Guide over approved substrates
and underlayments and using the recommended adhesives and seam bonds/sealers. The warranty period, when valid, begins on the date
of the original installation.
• Residential use is defined as: use in living space environments (which do not have light or heavy commercial traffic)
including all areas of owner-occupied residence. If there is a question as to the type of use that is considered “residential,”
please contact your IVC representative prior to purchase and installation. PLEASE NOTE that Residential warranty
exclusions with respect to caster and rolling loads due to the unusual characteristics of this type of wheel traffic.
4. Use IVC recommended adhesives and seam bonds/sealers when installing vinyl flooring, including IVC FLEXTECH pressure sensitive
adhesive, IVC FlexTech Ultra for Sheet Vinyl and IVC FLEX-SEAM premium seam bond. Approved secondary alternatives
include: Taylor 2037 and Henry© 650 R adhesives for releasable installations; Taylor 2091 (commercial) Henry© 650 P for permanent
installations; and Taylor 2062 seam sealer.
• NOTE: If you elect to permanently install your IVC flooring using IVC FlexTech Ultra for sheet vinyl as opposed
to using pressure sensitive adhesive for a residential, releasable installation, please be advised that labor rates exceeding
residential releasable removal and underlayment will not be covered.
• NEW CONSTRUCTION JOBS, however, must be permanently installed using IVC FlexTech Ultra for Sheet Vinyl, or
a recommended permanent adhesive alternative if IVC FlexTech Ultra is unavailable.
• COLD CRACK WARRANTY JOBS, however, must be permanently installed using IVC FlexTech Ultra for Sheet Vinyl,
or a recommended permanent adhesive alternative if IVC FlexTech Ultra is unavailable. Loose lay installation is also acceptable
up to 25 square yards and no more than 1 seam.
5. Ensure vinyl flooring is installed in an environment that maintains a temperature range for 24 hours between 65° and 85° Fahrenheit
(18° and 29° Celsius) before, during and after installation.
• IVC Sheet Vinyl Residential Products are warranted to be used in 3 Season Rooms and must be permanently installed
using IVC FlexTech Ultra for Sheet Vinyl or a recommended permanent adhesive alternative if IVC FlexTech Ultra is unavailable.
During installation, the flooring, adhesive and the environment it is to be installed must have a set time of 72 hours and must
maintain a temperature range between 65° and 85° Fahrenheit (18° and 29° Celsius) before, during and after installation.
• NOTE: 3 Season Rooms must be enclosed with no exposure to the elements or direct sunlight. If the 3 Season Room does
not meet these requirements, it will void the warranty.
6. Inspect flooring material prior to installation for any imperfections or manufacturing related defects. IVC floorings receive extensive
testing and visual examination in an attempt to assure your shipped floor is always first quality. It is the responsibility of the installer/end
user to confirm the received material is free of any obvious visible conditions that may be detrimental to the appearance and/or
performance of the product.
• Minor color, shade and/or texture variations are normal. Any variances between actual materials, product samples and/or
brochures should be addressed with your retailer prior to installation. If the retailer determines the condition “unacceptable,”
the manufacturer should be informed immediately.
7. Support furniture with wide, weight-bearing, smooth non-staining plastic floor protectors or non-staining felt pads. The protectors/pads
should be at least one inch in diameter and rest flat on the floor. The heavier the item, the wider the floor protector should be. Felt pads
should be inspected periodically and maintained with respect to the amount of foot traffic to remove imbedded material to avoid
abrasion. Make sure any metal protectors are rust proof. Replace narrow dome furniture rests with the appropriate width,
weight-bearing flooring protectors.
• Chair mats designed for hard surface floors are required under all chairs and stools with casters.
8. Perform proper cleaning and maintenance regularly and as needed. See Residential Care and Maintenance guidelines for details.