How to Guide

Troubleshooting Guide
Unit does not start
• Make sure the dehumidifier’s plug is secured entirely into the outlet.
• Check your home fuse/circuit breaker box.
• Dehumidifier has reached its preset level or reservoir is full.
• Water reservoir is not in the proper position.
Dehumidifier does not dry the air as it should
• Allow enough time to remove the moisture.
• Make sure there are no curtains, blinds or furniture blocking the front or back of
the dehumidifier.
• The humidity control may not be set low enough.
• Check that all doors, windows and other openings are securely closed.
• Room temperature is too low, below 41°F (5°C).
• There is a kerosene heater or something giving off water vapor in the room.
The unit makes a loud noise when operating
• The air filter is clogged.
• The unit is tilted instead of upright as it should be.
• The floor surface is not level.
Frost appears on the Coils
• This is normal. The dehumidifier has an Auto defrost feature.
Water on floor
• Hose or connection may be loose.
• The reservoir is being used to collect water, but the rear drain plug is removed.
ES, AS, EB, P2 and EC appear in the display
• These are error codes and protection code. See the CONTROL BUTTONS ON THE
DEHUMIDIFIER section.
This product is covered by a limited one-year warranty. Coverage is subject to limits and
exclusions. See warranty for details.
Customer Service:
[e-mail]
866-849-3049
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114 Tived Lane East
Edison, NJ 08837 USA
Europe: C&A Europe
167 Hermitage Road
Crusader Industrial Estate
London N4 1LZ
United Kingdom
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