User Manual

13
TROUBLESHOOTING
TROUBLESHOOTING
TROUBLESHOOTING
Note: Not all listed issues indicate a device malfunction. This guide
will help identify the causes and possible remedies of any major/
minor problems. This guide will also address occurrences that are
regular parts of the dehumidifying process.
GENERAL TROUBLESHOOTING
Symptom Possible Causes
Dehumidifier not
operating. Controls
cannot be set.
• Unit is operating in an area where the temperature is
outside of the operating range of 41 °F – 90 °F (5 °C – 32 °C).
• Water bucket is full (check for BUCKET FULL light).
Volume level
suddenly increases
during operation.
• Compressor has turned back on.
• Power supply issue.
• Unit is placed on uneven floor.
Humidity in the
space does not
drop.
• Area could be too large for this dehumidifier.
• Open doors/windows might be reducing eciency.
• A device in the room could be producing vapor/humidity/
steam.
The dehumidifying
eect seems to be
minimal or non-
existent.
• Room temperature is too low.
• Humidity level may be set incorrectly or set too high.
• If the dehumidifier is operating in a room where the
temperature falls between 41 °F – 90 °F (5 °C – 32 °C), it
will start to automatically defrost itself. During this time, the
compressor will stop working, although the fan will continue
operating at the highest fan speed setting. Once it finishes
defrosting itself, it will resume normal operation.
Upon first operation,
air emitted from the
device has a stale/
musty odor.
This odor is usually caused by the initial rise in temperature
of the heat exchanger (a necessary part of the dehumidifying
process). This is common after the device has been in storage.
Unit makes
whirring/clanking
noises.
This is normal if the device is being operated on a hard or
wooden floor.
The dehumidifier
makes a
whooshing noise.
This is normal. The sound is created by the refrigerant
flowing.
DRAINAGE HOSE TROUBLESHOOTING
Symptom Possible Causes Probable Solution
When using the
hose to drain
water, there
is still water
appearing in
the bucket.
Hose is not firmly
tightened on the
drainage nozzle.
Re-tighten the hose on the drainage
nozzle until it is totally secured.
An obstruction is
preventing the hose
from draining properly.
Clear the obstruction from the
drainage hose.
The drainage hose is not
correctly installed.
Completely remove drainage
hose and reinstall it, making sure
the hose is securely fastened and
unobstructed.