Installation Guide

7
Troubleshooting
This information will help you troubleshoot issues related to the remote 500W ERT module.
The following table describes possible issues and provides suggested actions to resolve the
issue.
Issue Action
Cannot program the remote 500W
ERT module.
Check the programming device and software version. Program remote
500W ERT module using an approved handheld computer running Field
Deployment Manager (FDM) software v 4.0 or higher.
Cannot read the remote 500W ERT
module.
A remote 500W ERT module that is not programmed will not transmit an
SCM+. Reprogram the remote 500W ERT module and perform a
reread. If a remote 500W ERT module is not initially programmed, it will
not bubble-up and listen for an SCM+.
The remote 500W ERT module is
reporting an invalid read.
A remote 500W ERT module that has set the Register Error flag will
cause an Invalid Read to display in the FDM Consumption field.
Marginal readability due to the
remote 500W ERT module location
(for example, a remote 500W ERT
module deep inside a pit).
Consider reprogramming the remote 500W ERT module for Hard-to-
Read (H2R) mode. This increases the output to high power levels.
Note: This mode will reduce battery life.
The handheld programmer is locked
up and button presses produce no
response.
Soft boot the handheld. Reference the documentation for your
programmer (for more information, see Related Documents on page
10).
30 June 2021 815-0005-00 REV 008 Itron, Inc. Page 45 of 45