User's Manual

TDC
-1666-000 OpenWay Riva Water Pit Module Installation Guide 25
Proprietary and Confidential
The following information is provided to help you troubleshoot issues related to the OpenWay Riva Water Pit
Modules.
The following table describes possible issues and provides suggested actions to resolve the issue.
Issue
Action
Cannot program the pit module. Check the programming device and software version. Program pit module using the
FC300 handheld computer running Field Deployment Manager (FDM) software
v4.0 or higher.
Cannot read the pit module.
A pit module that is not programmed will not transmit an SCM or SCM+ message.
Reprogram the pit module and perform a reread. If a pit module is not initially
programmed, it will not bubble-up and listen for an SCM/SCM+ message.
The pit module is reporting an invalid read. A pit module that has set the Register Error flag will cause an Invalid Read to
display in the FDM Consumption field.
Marginal readability due to water pit module
location (for example, an pit module deep
inside a pit).
Consider reprogramming the pit module for Hard-to-read (H2R) mode.
Programming the pit module for hard-to-read mode increases the output to high
power.
Note Hard-to-read mode will reduce battery life.
The handheld programmer is locked up and
button presses produce no response.
Soft boot the handheld by pressing and holding buttons A and B until the screen
fades. Release the buttons and allow the handheld to reboot.
A PPENDIX C
Troubleshooting