User's Guide
Table Of Contents
- Table of Contents
- Itron Mobile Radio compliance
- 1. Introduction
- 2. About Your Itron Mobile Radio
- 3. Daily Operation
- 4. LED Status Indicators
- 5. Communication Ports
- 6. Carrying the Portable Itron Mobile Radio
- 7. Installing the IMR-XA and IMR-FT
- 8. Maintaining your Itron Mobile Radio
- 9. Storing Your Radio
- 10. Battery Basics
- 11. Safety
- 12. Troubleshooting
- 13. Optimizing Bluetooth® Performance
- 14. Itron Mobile Radio Capabilities and Limitations
Issue Possible Solutions
If the IMR has been in a hot vehicle or in full sun, change location
and allow it to cool down.
If the previous troubleshooting suggestions do not solve the
issue, replace the battery.
USB connection problems
If using Windows 7 or 8, install the Itron Mobile Radio USB
drivers for Windows 7 & 8 available for download from https://ac-
cess.itron.com.
Inspect the USB port for damage, dirt, or other contaminants.
Inspect the USB cable and connectors for damage, dirt, or other
contaminants.
Bluetooth connection prob-
lems
See your application’s user guide for setup information.
Radio will not turn off
Radio will not turn on
Disconnect the radio from external power sources and press the
button firmly for six seconds. This will force the radio to reset.
Radio Readings Tips
The Itron Mobile Radio is used to receive the radio signals from ERT module equipped
meters. To maximize the radio performance, consider the following factors when collecting
data.
Absorption. Conductive material such as steel, metallic pipe and siding, and tree leaves
and branches absorb more of a radio signal than concrete, bricks, sheet rock, plastic, and
wood. Due to absorption, you may have shorter readability distances in industrial or business
areas than in residential areas.
Shielding. When conductive materials are close together, as in metal partitions or narrow-
mesh fencing, they act as a shield and absorb the entire radio signal. Move a short distance
away from conductive material so the ERT module signal is not shielded. Keep moving to
assist in receiving signals that may be shielded. Metalized fabrics should not be worn over
the radio as they may severely reduce reading success.
Reflection. Radio signals can be reflected by some of the same types of conductive material
that absorb them. Move a short distance away from the reflective material to find the direct
ERT module signal or a strong reflected signal. Keep moving to assist in receiving signals
that may be reflected.
14 May 2019 TDC-1719-002 30
Itron Mobile Radio User Guide 12. Troubleshooting