User's Guide

12. Troubleshooting
If you have a problem with your radio, review the appropriate troubleshooting steps listed in
the following table. If the problem remains unresolved, contact an Itron customer service rep-
resentative (e-mail: [e-mail]; phone: [phone]).
Issue and Solution Table
Issue Possible Solutions
Battery does not charge (port-
able IMR)
Ensure the USB charger adapter is USB 2.0 compliant. Itron
recommends using only the supplied adaptor.
Make sure the USB port is clean and free of dirt or other con-
taminants.
If charging from a PC through the USB cable, try a different USB
port on the PC. The port may be bad or incapable of providing suf-
ficient current for charging.
Try a different AC outlet.
If the previous troubleshooting suggestions do not solve the
issue, replace the battery.
Battery does not charge
(IMR-XA, IMR-FT)
Make sure the DC power connector is securily seated in the IMR-
XA charge base.
Make sure +12V DC vehicle power is being supplied to the
vehicle accessory adapter or fuse block where the power cable is
connected.
Check that the five amp fuse supplying the accessory adapter or
power cable is not blown.
If you are using the vehicle accessory adapter, make sure the
plug stays seated in the 12V DC vehicle accessory jack. If it does
not, try a different 12V accessory jack or change to a hard wired
cable installation.
If the previous troubleshooting suggestions do not solve the
issue, replace the battery.
Battery power drains quickly
Make sure the battery indicates a full charge following an
overnight charge (see LED Status Indicators on page7).
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