User's Manual

Chapter 11 Troubleshooting
If you have a problem with your radio, review the appropriate troubleshooting steps listed in
the following table. If the problem remains unresolved, contact an Itron customer service
representative (e-mail: [e-mail]; phone: [phone]).
Issue and solution table
Issue Possible Solutions
Battery does not charge
• If charging from a PC through the USB cable,
try a different USB port on the PC. The port
may be bad or incapable of providing
sufficient current for charging.
• Try a different AC outlet.
• Make sure the USB port is clean and free of
dirt or other contaminants.
• If the previous troubleshooting suggestions do
not solve the issue, replace the battery.
• Ensure the USB charger adapter is USB 2.0
compliant. Itron recommends using only the
supplied adaptor.
Battery power drains quickly
• Make sure the battery indicates a full charge
following an overnight charge (see LED
Status Indicators on page 5).
• If the previous troubleshooting suggestions do
not solve the issue, replace the battery.
USB connection problems
• Install Texas Instruments drivers.
• Inspect the USB port for damage, dirt, or other
contaminants.
Bluetooth connection problems
• See your application’s user guide for setup
information.
Radio will not turn off
Radio will not turn on
Disconnect the radio from external power
sources and press the button firmly for six
seconds. This will force the radio to reset its
firmware.
Radio readings tips
The Itron Mobile Radio is used to receive the radio signals from ERT-equipped meters. To
maximize the radio capabilities, consider the following factors when collecting data.
Itron Mobile Radio User Guide TDC-1719-000 12
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