User's Manual

A3 Collector GPRS SmartMeter User Guide
A3 Collector 5
1 Introduction
1.1 About This Guide
This document is a manual designed to help guide you through the testing, installation and activation of
your A3 ALPHA
®
Collector SmartMeter. This manual provides general instructions on the support of your
SmartMeter and references to supporting manufacturer documentation for detailed guidelines and
instructions on features and operating characteristics of the SmartMeter for installation, programming,
communication, and troubleshooting.
1.2 Reference Materials
The following reference software and documentation are pertinent to the successful installation and use
of the A3 ALPHA
®
Collector SmartMeter.
Elster
• A3 ALPHA
®
Collector Device Manual
• Metercat Software
• Metercat Installation Guide
• Metercat User Guide
SmartSynch
For more information on the A3 ALPHA
®
Collector SmartMeter, see the product brochure and spec sheet,
available online at TBD.
1.3 Contacting SmartSynch
1.3.1 Technical Support
SmartSynch’s technical support staff is ready to answer your technical questions. Your technical support
representative can provide information about the latest SmartSynch products, upgrade options, and more.
Contact your technical support representative directly, through the Online Customer Support Center at
http://smartsynch.com/support/login.html, or by email at [e-mail].
Note: You must be a registered user to access SmartSynch’s online support services.
Help us help you
When contacting technical support please provide the following information for the fastest possible
service:
• Your name, company name, and contact number
• SmartMeter make and model (meter manufacturer, SSI version number)
• Complete description of the issue, including the steps to reproduce it
• Wording of any message(s) displayed when the issue was encountered
• Action taken to resolve the problem