User's Manual
Operation: CVSO OpenWay Register
CENTRON® OpenWay™ Meter Technical Reference Guide 67
Programmer Cannot Communicate with Meter
Optical Probe Cable Assembly Failure—Check cable with known meter that
communicates. Check meter against known cable that is functioning. Also check
batteries in cable assembly (if applicable).
COM Port in Programmer Is Set Wrong—Verify proper COM port number has been
selected in the setup routine of the programming software. If the wrong COM port is
selected communications will not occur.
Security Code in Meter—If security codes have been downloaded to the meter, the
programming device must have the proper code to make connection to the meter. Verify
security codes in the setup routine of the programming software.
Cable Not Connected Properly—Verify optical probe lines up properly over the optical
connector. Re-install cover for proper alignment. Verify PC (or handheld) and cable are
securely connected and attached to the correct COM port.
Incorrect Cable Selection—Wrong cable selected in Options | Optical Probes section of
PC-PRO+ Advanced.
Main Register Electronics Failure—Return meter for repair.
Magnetic Switch Does Not Activate the Alternate or Toolbox Mode
Magnetic Field Is Too Weak—Place magnet closer to switch or use stronger magnet.
Magnet was not in place for four consecutive seconds.
Magnetic Switch Failure—Return meter for repair.
Test Mode Switch Does Not Place Meter in Test Mode
No display items in Test Mode Display List.
Switch deactivated by software—Activate switch in software and reprogram meter.
Register Board not Properly Installed in Upper Housing—Verify that the Register
board is fully engaged with the inner cover.
Switch or Electronic Failure—Return meter for repair.
Diagnostic 1 Condition Incorrectly Active
Verify that meter determined the correct service type.
Diagnostic 2, 3, or 4 Condition Incorrectly Active
Verify that thresholds are not set too tight.
Counters Are Too High
Verify that thresholds are not set too tight.
Draft