User's Manual

Operation: CVSO OpenWay Register
66 CENTRON® OpenWay™ Meter Technical Reference Guide
Other Problems
Demand Reset Cannot Be Initiated Through PC or Handheld
 Insufficient security.
 Communication cannot be established. See Programmer Cannot Communicate with
Meter.
Incorrect or No Accumulation of kWh or kW
 Demand Delay Selected—kW will not accumulate immediately after a power outage if
Cold Load Pickup (demand delay) has been selected. Accumulation will begin
immediately after demand delay has expired. Verify meter program and reconfigure
meter.
 Component Failure—Return the meter for repair.
 Meter is not being tested properly—See Recommended Testing Procedures.
Reset Mechanism Does Not Initiate Demand Reset
 Reset Has Occurred Within Last Programmable Time Period, e.g., 60 Seconds—
Manual demand reset cannot occur within 60 seconds of the previous demand reset.
Wait 60 seconds before trying again.
 Reset Switch Disabled—Reset switch may be disabled through software.
 Register Board not Properly Installed in Upper Housing—Verify that the Register
board is fully engaged with the upper inner cover.
Blank Display
 Power Not Applied to Meter—Apply voltage to A phase (or phase-to-phase voltage
with a polyphase power supply).
 Voltage Too Low for Meter Startup—the CENTRON OpenWay meter requires at least
45 volts to start up.
 Voltage Connector Loose—Voltage connector of the meter loose from the Register
board; re-secure the connector.
 Component Failure—Return the meter for repair.
 Board-to-Board Connector Not Seated—Verify proper connection of board-to-board
connector.
Time and Date Wrong (TOU Version)
 Time/Date Wrong in PC or Handheld Device—Verify and update time/date in
programming device and download new time and date to meter. Refer to the appropriate
software manual for more detailed directions.
 Wrong Line Frequency—Verify proper line frequency is selected in setup routine in
programming software. Select proper frequency and reconfigure meter.
 Battery Failure During Power Outage—Verify battery voltage. Replace battery and
download new time and date.
 Daylight Savings Time Not Programmed Correctly—Verify DST is selected in
program. Reconfigure meter with correct program.
 Component Failure—Return meter for repair.
Draft