Installation Guide

7
Troubleshooting
This information will help you troubleshoot issues related to the Cellular 500W remote module.
The following table describes possible issues and provides suggested actions to resolve the
issue.
Issue Action
Cannot program the Cellular 500W
remote module.
Check the programming device and software version. Program
Cellular 500W remote module using an approved handheld
computer running Field Deployment Manager (FDM) software v 4.0 or
higher.
Cannot read the Cellular 500W
remote module.
A Cellular 500W remote module that is not programmed will not
transmit an SCM+. Reprogram the Cellular 500W remote module and
perform a reread. If a Cellular 500W remote module is not initially
programmed, it will not bubble-up and listen for an SCM+.
The Cellular 500W remote module
is reporting an invalid read.
A Cellular 500W remote module that has set the Register Error flag
will cause an Invalid Read to display in the FDM Consumption field.
Marginal readability due to the
Cellular 500W remote module
location (for example, a Cellular
500W remote module deep inside a
pit).
Consider reprogramming the Cellular 500W remote module for
Hard-to-Read (H2R) mode. This increases the output to high
power levels.
Note: This mode will reduce battery life.
The handheld programmer is locked
up and button presses produce no
response.
Soft boot the handheld. Reference the documentation for your
programmer (for more information, see Related Documents on page
10).
10 March 2021 815-0618-00 REV 000 Itron, Inc. Page 43 of 43