User Manual

47
Error Message Cause Corrective Action
MACHINE LOCKED
CALL SUPERVISOR
The EQC failure limit has been
exceeded.
Contact the Supervisor.
Sample Not Seen Sample has not reached front
detector in specified time period.
Repeat test with new cuvette. If
message persists, contact ITC
Technical Service.
Cuvette Removed Cuvette was prematurely
removed from instrument while
testing in progress.
Repeat test with new cuvette.
Sample Too Large/
Sample Too Small
Excess or insufficient sample. Repeat test with new cuvette.
Premature Sample Sample was detected at front
detector before specified time
period. May occur if sample is
added before pump-priming
sequence is complete.
Repeat test with new cuvette. If
message persists, contact ITC
Technical Service.
HARDWARE FAULT Electrical disturbance. This may
be caused by equipment or
devices such as centrifuges, etc.
Repeat test using different AC
outlet location.
MEMORY FAULT Malfunction in the computer's
memory.
Contact ITC Technical Service.
START Timed Out START key was not pressed
within 5 minutes after entering
ready mode.
Remove cuvette and repeat test
with new cuvette.
COD= Cuvette cannot be identified by
instrument.
Remove cuvette and repeat test
with new cuvette.
Invalid code Invalid correlation data entered
by Operator.
Re-enter information.
No Data Stored Operator attempted to print data
when none was stored in
database.
N/A
Use new cuvette Used cuvette was reinserted into
instrument. Occurs if cuvette
channel is blocked or if sample
is added before pump priming
sequence is complete.
Remove cuvette and repeat test
with new cuvette.
Access Denied Date/Time cannot be changed if
QC Lockout is required, or
Date/Time function is denied
through Configuration Manager.
Supervisor needs to
reconfigure instrument using
HCM.
Disallowed Assay Assay performance has been
prohibited via Configuration
Manager.
Supervisor needs to
reconfigure instrument using
HCM.
Cannot erase DB Erasing patient and/or QC
database is not allowed.
Supervisor needs to reconfigure
instrument using HCM.