User Manual

46
TROUBLESHOOTING
Configuration Manager Error Messages
Problem Cause Corrective Action
CHKSUM error during data
transfer
Other software applications are
open during data transfer.
Close all applications including
anti-virus programs during
communications.
Communication error/
Initialization error
Incorrect cable is used or cable is
not completely connected.
Ensure proper cable is being
used. Check cable
connections.
No COM Port No COM Port available. Use HCM to detect available
COM Port
Text crowded / Overlapping
on screen
Older computer graphics card Does not affect program.
Printouts will be correct.
Instrument Error Messages
The error messages that may be displayed while operating the HEMOCHRON Jr. Signature+ instrument
are listed below. The probable cause and corrective action are shown for each message.
Some messages designate a test or sample fault. This message is included in the printed results for the
affected sample. A list of these messages can be found in Acronyms for Error Messages on page 25.
If needed, contact ITC Technical Service by phone at [phone], by FAX at [phone], or by
e-mail at [e-mail]
.
Error Message Cause Corrective Action
RTC....FAULT Can not communicate with
external Real Time Clock.
Contact ITC Technical Service.
CHARGE BATTERY Battery power depleted below
predetermined level.
Connect to AC/DC Power
Module and charge battery for
16 hours.
BATTERY DEAD! Battery is discharged. Charge battery for 16 hours. If
message persists, contact ITC
Technical Service.
Heater Too Cool Incubator remained below 36 °C
after 90 seconds of warming on
external power or for up to 150
seconds on battery.
Repeat test, then charge
battery. If message persists,
contact ITC Technical Service.
Heater Too Hot Incubator exceeded 38 °C for 2.5
seconds.
Repeat test with new cuvette. If
message persists, contact ITC
Technical Service.
Detector blocked Light path between LED and
detectors is blocked.
Repeat test with new cuvette. If
message persists, contact ITC
Technical Service.
Sample Pos Fault Sample has moved outside of
testing area in cuvette.
Contact ITC Technical Service.
ASSAY LOCKED
CALL SUPERVISOR
The QC failure limit has been
exceeded.
Remove the cuvette. Contact
the supervisor.