User's Manual

11
FAQ
If any problems are encountered while using the cell phone, please solve
them with reference to following items. If the problems still exit, please
contact dealers or service provider appointed byNovo immediately.
“Enter PIN code" appears on the screen:
Enter valid PIN code of your SIM card. Please contact network service
operator immediately if you do not know the code.
“Enter PUK code" appears on the screen:
Your SIM card will be locked if you enter wrong PIN code for three times.
To unlock your SIM card, you have to enter PUK code. Please contact
network service operator immediately.
“Insert SIM card" appears on the screen:
Make sure SIM card is correctly installed. Check if SIM card works
properly. It may have defects or faults. If so, hand it over to network
service operator.
“Not in service area. Network failure.” is displayed.
Check signal intensity indicator. If there is no signal, you may be in the
basement or network blind area in a building. Please move to other
locations to receive signal. Another situation is that you are not covered by
network. You can ask your network service operator to provide network
coverage.
Poor sound quality, echo or noise makes communication difficult:
Hang-up your phone and dial again. Network service operator may
connect you to a line with better communication quality.
Standby time declines:
Signal at your location is weak so that the cell phone has to search signal
for a long time. When you don’t want to answer any call, please power off
for a time being. It is also possible that the battery has been used for a
long time and approaches its life-span. In this case, please replace the
battery.
Cell phone fails to boot:
Check battery volume or charge the battery. Try to power on while
charging. If your cell phone is put off for a long time, the battery is likely to
discharge excessively. You cannot power on it in this case, and the phone
will give no response for quite a long time. The phone cannot be powered
on until battery is restored.