Policies

We will accept returns on most items and will issue a refund with minus a 10% restocking fee and original
shipping cost (and rush processing; if applicable). Customers who return items that qualified for free
shipping will receive a credit minus the 10% restocking fee and minus the initial cost of shipping
Custom orders are not eligible for return, unless the return is requested due to an error on our behalf.
Custom orders include all decals within the custom decal category as well as the personalized apparel
category, and custom request orders.
Returns and exchanges are only valid within the United States.
Returns and exchanges can only be authorized within 72 hours of receiving the order shipment.
All returns and exchanges must be authorized by our representative before you ship them back to us.
All return shipping must be paid for by the customer.
You may send your products back via any shipping method you prefer, however, we recommend that all
returns and exchanges be shipped back using a trackable and insured shipping method. The decal must be
rolled. Do not fold the decal. The decal must be returned in a sturdy package like the one that the decal
arrived in.
We cannot be responsible for returned packages that are damaged or lost in transit. Refunds can only be
issued to the original credit card used at the time of purchase. If original credit card
is no longer valid, a store credit will be issued instead.
Decals that do not adhere to textured walls or unfit surfaces are not eligible for returns or exchange.
If a decal is damaged during installation, a replacement may be offered to the customer at a discounted
price.
If your package arrives damaged and it has damaged your order we require detailed pictures of the damaged
packaging and damaged order to make an insurance claim with the shipping company. Again, you must
contact us with this information within 72 hours of receiving your shipment.
Terms and Conditions
By purchasing products and/or services from us, you agree to the following:
We reserve the right to change and update information at its discretion, with or without notice.
We cannot be held responsible for any decals that do not stick due to: wall texture, eco-friendly paint,
surfaces painted within 30 days, or applying to surfaces under 68 degrees. The customer assumes all risks
when applying our decals. We cannot be held responsible for damage to paint, walls, or any other
application surface.