User Manual

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User Guide – IRIScan™ Desk
7.2 Undetected IRIScan™ Desk device
If the device keeps being undetected, follow these steps:
1. On your desktop, go to the task bar and select Search Windows.
2. Type in Device Manager, Enter.
3. Make sure no interrogation point appears besides one component, especially the Graphics card configuration.
Windows® device manager
4. If some interrogation point appears, it means you need to update your Windows® OS. To do so, see the Windows®
instructions. Also see the System requirements for minimum recommended Windows® 10 version.
5. If your Windows® seems up-to-date, visit our website for further assistance.