User Manual

TROUBLESHOOTING
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Appendix A: Troubleshooting
Reset the ST4ex/ST4i and clear memory
To reset the ST4ex/ST4i
If your ST4ex/ST4i responds slowly, stops responding as expected, or “freezes”, try
r esetting it. A reset causes the ST4ex/ST4i to restart and re-adjust its memory allocation.
Any unsaved data in the open windows may be lost.
● Use the stylus to press the Reset button.
To clear memory
If you forget your ST4ex/ST4i password or want to clear all data in your ST4ex/ST4i and
restore the factory settings, you can run memory initialization.
Warning: Memory initialization deletes all data and restores the ST4ex/ST4i to its
default settings. Programs installed at the factory will remain, while data that
you have created and programs that you have installed are erased.
Re-initialization
● Turn the ST4ex/ST4i on.
● Press and hold the number “4” button, and use the stylus to press the Reset
button.
● A message will appear on the screen to confirm that you want to do memory
initialization. Follow the instruction on the screen.
Use ActiveSync to keep a backup of your ST4ex/ST4i data so that if you need to
clear memory, you can restore the data on your ST4ex/ST4i. For more informa-
tion, see ActiveSync Help.
Low Battery Power
When batteries are running low, you will see a low battery icon in the navigation bar.
Replace or recharge the batteries as soon as possible. When the main battery is
discharged, your data will be preserved using the backup battery. Under normal conditions,
a fully charged battery can be used for long hours. Here are a few tips to help you get the
most from them.
Warning: If the backup battery is low, you run the risk of losing the data in your ST4ex/ST4i.
Use external power whenever possible
Use the AC adapter to plug your ST4ex/ST4i into external power whenever possible,
especially when:
● Establishing a remote connection (some modems use a lot of power).
● Using the backlight feature of your ST4ex/ST4i display.
● Connecting to a desktop computer.
Shorten the auto-suspend time
While on battery power mode, your ST4ex/ST4i will automatically suspend after a
predefine idle period. Maximize the battery’s life by shortening the idle time. Tap and
then Settings. On the Control Panel tab, tap Power, and then adjust the Schemes
setting.