User's Manual Part 3

10-10
Watch Dog Fail Safe timeout indicated by continuous audio alarm tone and flashing red alarm dome.
C. Repair
All repairs on products under warranty must be performed by Iradimed Corporation personnel, or
an authorized Iradimed Corporation Service and Repair Center.
Unauthorized repairs will void the warranty.
If a device fails to function properly or requires maintenance, contact Iradimed
Corporation
Technical Service at 1-407-677-8022 within the U.S., +001-407-677-
8022 from outside the
U.S.(during normal business hours EST), or by E-mail at
[e-mail]. Iradimed
Corporation Technical Service will advise you
of the corrective action required. If you are advised
to return the device to Iradimed
Corporation for repair, please do the following:
a. Obtain a Return Authorization Number. This will ensure proper routing and
facilitate timely repair of your monitoring device.
b. Clean monitoring device prior to shipment. Do not ship contaminated product
to IRadimed Corporation for repair.
c. Package the monitoring device with adequate protection. If available, use the
original carton and packing materials in which the monitoring device was
shipped
from Iradimed Corporation.
d. Include a brief description of the problem as well as the name, address and phone
number of the person to be contacted for additional
information.
e. Include a purchase order with the monitoring device being returned if it is out of
warranty; Iradimed Corporation Technical Services can advise you of your
monitoring device’s warranty status if need be. Repairs will be made at
Iradimed Corporation’s current list price for the replacement part(s) plus a
reasonable labor charge.
f. Ship the monitoring device transportation prepaid, to the location specified by your
Iradimed Corporation Service Representative with the Return Authorization
Number written on the outside of the shipping carton.
Repairs will be made,
normally, within two (2) weeks and the monitoring device will
be returned to you
prepaid.
To ensure full reliability, it is recommended that all repairs be made by an Iradimed
Corporation
Authorized Service and Repair center. For repair at your facility, a
competent individual
experienced in the repair of monitoring device can repair the monitoring device only IF
it is
authorized by Iradimed Corporation Technical Service prior to the repair.
CAUTION: No repair should ever be attempted by anyone not having a complete
knowledge of the repair of Iradimed Corporation monitoring device. Only replace
damaged
parts with components manufactured or sold by Iradimed Corporation.
Contact the Iradimed
Corporation Technical Service and Repair Center for service
and technical assistance.