Users Manual ioSafe® SoloPRO External Hard Drive – eSATA/USB 2.0 eSATA/USB 2.
Contents Welcome ............................................................................................................ 3 Precautions ........................................................................................................ 7 Package Contents ............................................................................................... 8 Specifications ..................................................................................................... 9 System Requirements ...........
Welcome Thank you for purchasing the ioSafe® SoloPRO external hard drive - the first high capacity external hard drive available with protection from fires and floods. For years, ioSafe has continued to set the standard for disaster proof hardware. The ioSafe SoloPRO brings our technology forward with an unprecedented combination of security, reliability, capacity and price.
Copyrights Copyright ioSafe, Inc. 2010. All rights reserved. No part of this publication may be reproduced or transmitted in any form by any means, electronic, mechanical photocopying, recording or otherwise, without prior written consent. Trademarks All Trademarks mentioned or appearing in this document are the property of their respective owners. Federal Communication Commission (FCC) Radio Frequency Interference Statement This product complies with Part 15 of the FCC Rules.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
CE Compliance For Europe Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union, including the EMC Directive (2004/108/EC) and the Low Voltage Directive (2006/95/EC). A “Declaration of Conformity” in accordance with the applicable directives has been made and is on file at ioSafe, Inc. Changes The material in this document is for information only and subject to change without notice.
Precautions Please read the precautions listed below. Failure to do so may result in damage to the device, loss of data, and voiding of the warranty If you are using the SoloPRO for primary storage (as opposed to data backup) we strongly recommend that you backup your data. If the SoloPRO has a three-prong plug, do not plug the unit into a twoprong outlet. Do not bump, jar or drop the SoloPRO.
Package Contents Included in the package: A. ioSafe SoloPRO external hard drive B. AC power Module C. US Power Cord D. USB 2.0 Cable E. eSATA Cable F. Users guide (This booklet) G.
Specifications Dimensions (Inches) .......................................................... 5.0W X 7.1H X 11.0L Weight (Lb) ................................................................................................... 15 Interface Transfer Rate USB 2.0 .................................................................... up to 480 Mbps eSATA ........................................................................up to 3.0 Gbps External Power Supply AC Input............................................
System Requirements For Windows: The SoloPRO drive is formatted with an NTFS file system, a default for the Windows OS. For Mac: The Solo is supported on Mac’s using the G3 (or later) or Intel processor. When connecting to a Mac, the SoloPRO drive will need to be reformatted once connected. (See page 21 - Formatting the SoloPRO for Mac OS) Supported OS/interface connection: Linux .............................................................................................. eSATA Only Mac OS 10.3 or later ..
About USB 2.0 USB 2.0 has a maximum interface transfer rate, or bandwidth, of 480 Mbps (Megabits per second). The performance depends on many factors including: CPU, file system overhead, number of attached USB devices and more. Given these and other factors, in day-to-day use you can expect maximum, sustained transfer rates around 25 MB/s (Megabytes per second). USB 2.0 is backwards compatible with USB 1.1. This means you can connect a USB 2.0 device to USB 1.1 port, and vice versa.
About eSATA eSATA, or external SATA, is a high performance interface that provides up to 6x faster transfer rates than USB 2.0 (up to 3 Gbits/sec). It was developed to extend the internal SATA interface to external devices. eSATA supports hotswapping by design, however, this feature requires proper support and setup at the host, device (drive), and operating-system level. Connecting the SoloPRO through eSata is recommended for best drive performance and OS compatibility.
Securing the SoloPRO (Suggestions) Kensington® Security Slot For drive security, the SoloPRO is equipped with a Kensington security slot, which supports a standard Kensington security cable (sold separately). For more information on the Kensington security slot and available products, visit www.kensington.com.
For Added Security For added security, the SoloPRO can be secured with a cable and padlock or bolted to a floor. See the pictures below for suggested methods on physically securing the SoloPRO.
Connecting the SoloPRO to Your Computer Using the USB connection 1. Connect the included power supply to the back of the SoloPRO. CAUTION! To avoid damage to the power supply connector, make sure it is aligned correctly before plugging it into the drive. Do not move the drive while it is powered up to avoid drive damage or data loss. a) Plug in the AC cord in the power supply. b) Plug the small end of the power supply into the Solo’s power port. c) 2. Plug the AC cord into an AC outlet.
4. Verify that the Drive Mounts. Before storing data on the SoloPRO, the drive must be “mounted” to the computers operating system. This means that the computers operating system has recognized at least one readable partition on the drive and established a communication link with it. For Windows PC, once the SoloPRO is powered on the operating system should mount the drive in a few moments. A new drive icon/letter will appear in My Computer/Windows Explorer. You are now ready to use the Solo.
eSATA Connection For best performance and compatibility with Windows Server and Linux, connect the drive to an eSATA host adapter or a built-in external eSATA connection. Connect the drive to USB if a supported eSATA connection is not available. 1. Verify eSATA drivers are properly installed. NOTE: You do not need to install special drivers for the SoloPRO hard drive. It is supported by the drivers included with the eSATA host adapter or built-in eSATA connection. 2. Shut down the computer.
3. Connect the included power supply to the SoloPRO. CAUTION! To avoid damage to the power supply connector, make sure it is aligned correctly before plugging it into the drive. Do not move the drive while it is powered up to avoid drive damage or data loss. a) Plug in the AC cord to the power supply. b) Plug the small end of the power supply into the SoloPRO’s power port. c) 4. Plug the AC cord into an AC outlet. Connect the eSATA cable from the PC to the SoloPRO.
6. Verify that the Drive Mounts. Before storing data on the SoloPRO, the drive must be “mounted” to the computers operating system. This means that the computers operating system has recognized at least one readable partition on the drive and established a communication link with it. For Windows, once the OS boots, a new drive icon/letter will appear in My Computer/Windows Explorer. You are now ready to use the SoloPRO.
Disconnecting and Reconnecting the Drive using eSATA eSATA supports hot-swapping by design, however, this feature requires proper support and setup at the host, device (drive), and operating-system level. If not properly configured you may have to power off your computer and the SoloPRO before disconnecting. CAUTION! To avoid data loss, make sure you shut down your computer before turning off power to the drive. Do not move or disconnect the drive while it is powered up.
Formatting the SoloPRO for Mac OS The SoloPRO is formatted NTFS and may not be recognized by Mac OS 10.2 and earlier. You may get an alert message which reads: “You have inserted a disk containing no volumes that Mac OS can read.” Click the ignore button and follow the steps below. To change the SoloPRO formatting to work with your Mac: 1. Save any information currently on the disk you want to keep 2.
ioSafe Data Recovery Service Terms and Conditions As applicable during the Data Recovery Service period and upon validated registration of an ioSafe (the Company) product on the Company's website (www.iosafe.com), the Company or its contracted partner will assist the original purchaser for one "data recovery event".
The Company's good faith attempts to restore and recover the data in accordance with these terms and conditions shall be the purchaser's sole and exclusive remedy and the Company shall not be liable for any damages whatsoever. The Company cannot guarantee that any data will be recoverable nor can it guarantee which data files are on the product. Data restoration or recovery shall be strictly limited to whatever files are restorable or recoverable and not what the purchaser believes to exist on the product.
Following a Disaster If the SoloPRO is exposed to a disaster such as a flood or fire, you should immediately call the ioSafe Disaster Response Team at 1-888-984-6723 (US & Canada) or 1-530-886-1578 (International) extension 430. You can also send an email to disastersupport@iosafe.com. The professionals at ioSafe can determine the best actions to take to protect your valuable information. In some cases a self recovery can be performed and provide you with immediate access to your information.
3. Report disaster event, and obtain return shipping address/instructions 4. Drain any free water from the ioSafe device if post-flood 5. Place the ioSafe device in a heavy duty plastic bag 6. Place the bagged ioSafe device in a small cardboard box with a paper marked with the RMA #, name, phone and address 7. Fill the bottom of a larger box with 2-3 inches minimum of packing insulation such as sturdy foam or other padding.
ioSafe Warranty If a mechanical or operable part of an ioSafe malfunctions or breaks down during normal use, ioSafe will at our option, repair or replace said part free for a period of three (3) years from the date of purchase. Extended warranty service is available by contacting your retail seller, or by contacting ioSafe at 1-530-886-1578.
ioSafe Contact Information Corporate Headquarters ioSafe, Inc. 2422 Lindbergh St. Auburn CA 95602 Phone: 888.98.IOSAFE (984.6723) Phone: 530.886.1578 Fax: 888.FAX.IOSAFE International Fax: 530.653.2015 Email: info@iosafe.com Disaster Support Phone: 888.98.IOSAFE (984.6723) x430 Phone: 530.886.1578 x430 Email: disastersupport@iosafe.com Emergency Cell #: 916.749.
