User Manual

19
Following a Disaster
If the SoloPRO is exposed to a disaster such as a flood or fire, you should
immediately call the ioSafe Disaster Response Team at 1-888-984-6723 (US &
Canada) or 1-530-820-3090 x430 (International). You can also send an email to
[e-mail]
. The professionals at ioSafe can determine the best
actions to take to protect your valuable information. In some cases a self
recovery can be performed and provide you with immediate access to your
information. In other cases, ioSafe may request that the SoloPRO be returned to
the ioSafe factory for data recovery. In any case, calling ioSafe is the first step.
The general steps for natural disaster recovery are:
1. After the disaster event, obtain physical possession of ioSafe device. If the
device has been exposed to a fire, wait for the ioSafe device to cool down
before handling.
2. Call ioSafe Disaster Support Team at 1-888-984-6723 (US & Canada) or 1-
530-820-3090 x430 (International) to obtain an RMA #
Or
Log a ticket @ iosafe.com/helpdesk with the Help topic “DRS-Data Recovery”
3. Report disaster event, and obtain return shipping address/instructions