Manual

ioSafe Data Recovery Service Terms and Conditions

As applicable during the DRS period, the Company or its contracted partner will assist the original purchaser for one "data recovery event"

without the requirement to pay a deductible. Additional attempts beyond the first “data recovery event” will require a deductible of $500 for the

second “data recovery event”, $1000 for the third “data recovery event” and $2000 for the any additional “data recovery events.” For the DRS

Basic or original ioSafe DRS plan (products sold prior to 2012), the DRS plan applies to the original owner for the ioSafe product. For the DRS

Pro plan, data recovery services will be performed on the registered ioSafe product for the original owner and to one registered computer of the

original ioSafe owner attached to the ioSafe product. The Company will attempt to restore the lost data by employing one or more of the

following ways in ioSafe’s sole discretion:

The Company or its contracted partner will provide phone or email based support to assist in recovering the data, or

1. The Company will pay for the disaster exposed product to be shipped back to the Company's headquarters for data recovery. If data

recovery is successful, a replacement product will be loaded with the original data and shipped back to the original user, or

2. At the discretion of the Company, if the data recovery by the Company is not successful, the Company will pay up to the total amount

shown in the table below for the specific product to a third-party disk recovery service and/or an onsite technical support of the Company's

choice to extract the data. Any data extracted will be loaded on a replacement product and shipped back to the original user. The Company has

the right to use a factory refurbished product as the replacement ioSafe branded product. Data recovery services for any attached server or

computer will cover the costs of data recovery only up to the total limits below if applicable and will not cover replacement costs for the non-

ioSafe branded server or computer.

Limits of Coverage in US Dollars per terabyte of data capacity of ioSafe product

The Company's good faith attempts to restore and recover the data in accordance with these terms and conditions shall be the purchaser's sole

and exclusive remedy and the sole and exclusive obligation of ioSafe with respect to the DRS and the Company shall not be liable for any

damages whatsoever due to loss of data or otherwise. The Company cannot and does not guarantee that any data will be recoverable and it

cannot and does not guarantee which data files are on the product or the attached computer if applicable. Data restoration or recovery shall be

strictly limited to whatever files are restorable or recoverable and not what the purchaser believes to exist on the product or attached computer if

applicable. The DRS is valid only upon verified, activation on the ioSafe.com website in addition to valid registration for ioSafe branded products

with proper serial numbers and activation codes for products owned by the original purchaser only. The DRS is not transferable to a third party

without prior written signed consent of an ioSafe, Inc. executive based in the United States of America.

Product Line

DRS Basic

DRS Pro

Any Solo or SoloPRO HDD

$2,500 / TB

$5,000 / TB

SoloPRO SSD or Rugged Portable SSD

$5,000 / TB

ioSafe Rugged Portable HDD

$2,500 / TB

$5,000 / TB