ioSafe Solo G3 ® • Fanless Airflow Design • Data Recovery Service (DRS) • No-HassleTM Warranty Built to protect and backup data: • Backup for Primary Hard Drive • Fire Damage • Floods & Water Damage • Theft Protect against primary drive failure or corruption Up to 1550°F per ASTM E-119, 30 minutes 10 foot depth, 72 hours, salt or fresh water Kensington® Lock Slot and Floor Bolt Down and Padlock Capable Design ioSafe P/N: 910-11131-00 Rev 3
Contents Welcome ............................................................................................. 3 Package Contents ................................................................................ 7 Specifications ...................................................................................... 8 System Requirements .......................................................................... 9 Precautions ......................................................................
Welcome Thank you for purchasing the ioSafe® Solo G3 – our third generation of Solo series desktop drive. Designed to backup your primary hard drive from failure and accidental deletion as well as protect against data loss due to natural disasters such as fires and floods. For years, ioSafe has set the standard for disaster proof hardware.
Copyrights Copyright ioSafe, Inc. 2012. All rights reserved. No part of this publication may be reproduced or transmitted in any form by any means, electronic, mechanical photocopying, recording or otherwise, without prior written consent. Trademarks All Trademarks mentioned or appearing in this document are the property of their respective owners. Federal Communication Commission (FCC) Radio Frequency Interference Statement This product complies with Part 15 of the FCC Rules.
provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
CE Compliance For Europe Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union, including the EMC Directive (2004/108/EC) and the Low Voltage Directive (2006/95/EC). A “Declaration of Conformity” in accordance with the applicable directives has been made and is on file at ioSafe, Inc. Changes The material in this document is for information only and subject to change without notice.
Package Contents A. C. Included in the package: A. ioSafe Solo G3 (USB 3.0 version shown) B. USB 3.0 cable (compatible with USB 2.0) C. AC Power Adapter and cord D. Quick Start Guide (not shown) E. DRS Activation Card (not shown) B.
Specifications Dimensions (Inches) .....................................................5.0"W x 7.1"H x 11.0"L Weight (Lb.) ........................................................................................... 15 lbs Interface Transfer Rate USB 3.0 ......................................................................... up to 5 Gbps Ambient Temperature Operating ......................................................................... 32°F - 95°F Shipping.............................................
System Requirements For Windows: The ioSafe Solo G3 USB 3.0 version not specifically “for Mac” is formatted with the “NTFS” drive format, the default for all Windows operating systems. For Mac: The ioSafe Solo G3 not specifically “for Mac” can easily be reformatted to work with a Mac. “Solo G3 for Mac” are ready out of the box to work with Mac computers. See page 17 - Formatting the USB 3.0 ioSafe Solo G3 for Mac OS if you require reformatting. Precautions Please read the precautions listed below.
• 3-2-1 Backup! We strongly recommend that you keep at least 3 copies of all your data on multiple devices. In addition to a primary copy of your data (your working directory), at least one copy of your data should sit on a fireproof waterproof hard drive, like the ioSafe Solo series, or be offsite at a second location. The ioSafe Solo G3 is a great backup device that can help protect data onsite.
Supported OS/interface connection: Mac OS 10.3 or later ............................................................... USB 3.0, USB 2.0 Windows 7/ Vista (SP2) / XP (SP3) ........................................... USB 3.0, USB 2.0 Note: MS Windows Server OS and Linux can sometimes be or become incompatible with the USB interface. The eSATA interface is the only direct connection fully supported by ioSafe on SoloPRO series hard drives for MS Server or Linux.
About USB Actual connection performance depends on many factors including: CPU, file system overhead, number of attached devices and more. Given these and other factors, in day-today use you can expect maximum, sustained transfer rates to be less than the theoretical rates maximum rates possible with the connection. USB 3.0 is backwards compatible with USB 2.0 and 1.1. This means you can generally connect newer devices to older devices.
Securing the ioSafe Solo G3 Kensington ® Security Slot (USB 3.0 version shown) For drive security, the ioSafe Solo G3 is equipped with a Kensington security slot, which supports a standard Kensington security cable (sold separately). For more information on the Kensington security slot and available products, visit www.kensington.com. Alternatively, the ioSafe Solo G3 is designed to be floor mounted or padlock compatible as well.
Backup and Encryption Software • Backup Software Upon proper activation of your Data Recovery Service, qualified users can download: Genie Timeline™ Professional ($50 Value) Award winning backup software for Windows OS. Simple, block level, open file and OS Continuous Data Protection (CDP) software for Windows users. DRS Activation required at https://iosafe.com/activate to validate purchase prior to downloading software and install code.
Connecting the ioSafe Solo G3 1. Connect. Use the supplied USB 3.0/2.0 cable to connect the Solo G3 to a computer port. 2. Verify that the Drive Mounts. Before storing data on the ioSafe Solo G3, the drive must be “mounted” (physically connected and recognized by the OS) to the computers operating system. For Windows PC, once the ioSafe Solo G3 is connected, you will see a blue light on the drive and the drive should mount in a few moments.
5. Although Genie Timeline Professional or an equivalent software may be bundled with the ioSafe Solo G3 upon proper DRS Activation, you are free to use whatever backup software you choose and any commercially available application should work. Genie Timeline Professional is only compatible with Windows OS. We recommend Mac users utilize Time Machine which comes standard on newer Mac OS.
Formatting for Mac OS The ioSafe Solo G3 not specifically labeled as “for Mac” is likely formatted NTFS (for Windows) and may not be immediately recognized by Mac. You may get an alert message which reads: “You have inserted a disk containing no volumes ...” Click the ignore button and follow the steps below. To format the Solo G3 for Mac: 1. Save any information currently on the disk you want to keep by moving your data onto a new drive. Formatting a hard drive erases all the data. 2.
Data Recovery Service (DRS) The ioSafe Solo G3 comes with one (1) year of Data Recovery Service standard upon proper activation by the original end user. Various options to extend DRS coverage up to 5 years are available at www.iosafe.com. Click on “Activation.” Benefits of the Data Recovery Service: Data Recovery Service – Both ioSafe + 3rd Party Forensic Recovery Services, onsite technical support if requested. Up to $5000 USD of total coverage. See DRS terms and conditions for more details.
ioSafe Data Recovery Service Terms and Conditions As applicable during the DRS period, the Company or its contracted partner will assist the original purchaser for one "data recovery event" without the requirement to pay a deductible. Additional attempts beyond the first “data recovery event” will require a deductible of $500 for the second “data recovery event”, $1000 for the third “data recovery event” and $2000 for the any additional “data recovery events.
Data Recovery Procedure If the ioSafe Solo G3 faces possible data loss for any reason, you should immediately call the ioSafe Disaster Response Team at 1-888-984-6723 (US & Canada) or 1-530-820-3090 (International) extension 430. You can also send an email to disastersupport@iosafe.com. The professionals at ioSafe can determine the best actions to take to protect your valuable information. In some cases a self recovery can be performed and provide you with immediate access to your information.
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ioSafe No-Hassle™ Warranty If the ioSafe Solo G3 breaks during the warranty period, for any reason, we will repair or replace it. Yes, even if you break it on purpose. The standard term for the warranty is one (1) year from the date of purchase. Monthly or yearly extended terms for No-Hassle Warranty services may be available upon activation. See the website or contact customerservice@iosafe.com for help.
ioSafe Contact Information Corporate Headquarters ioSafe, Inc. 12760 Earhart Avenue Auburn CA 95602 USA Toll Free Phone: 888.98.IOSAFE (984.6723) x400 International Phone: 530.820.3090 x400 USA Toll Free Fax: 888.FAX.IOSAFE International Fax: 530.653.2015 Email: customerservice@iosafe.com Disaster Support US Toll Free Phone: 888.98.IOSAFE (984.6723) x430 International Phone: 530. 820.3090 x430 Email: disastersupport@iosafe.
