User Manual ioSafe Solo G3 Fanless Airflow Design Data Recovery Service (DRS) No-HassleTM Warranty Built to protect and backup data: Backup for Primary Hard Drive Fire Damage Floods & Water Damage Theft Protect against primary drive failure or corruption Up to 1550°F per ASTM E-119, 30 minutes 10 foot depth, 72 hours, salt or fresh water Kensington® Lock Slot and Floor Bolt Down and Padlock Capable Design ioSafe P/N: 910-11131-00 Rev 5
Contents Welcome ............................................................................................. 3 Package Contents ................................................................................ 7 Specifications ...................................................................................... 8 System Requirements .......................................................................... 9 About USB ........................................................................................
Welcome Thank you for purchasing the ioSafe® Solo G3 – our third generation of Solo series desktop drive. Designed to backup your primary hard drive from failure and accidental deletion as well as protect against data loss due to natural disasters such as fires and floods. For years, ioSafe has set the standard for disaster proof hardware.
Copyrights Copyright ioSafe, Inc. 2012. All rights reserved. No part of this publication may be reproduced or transmitted in any form by any means, electronic, mechanical photocopying, recording or otherwise, without prior written consent. Trademarks All Trademarks mentioned or appearing in this document are the property of their respective owners. Federal Communication Commission (FCC) Radio Frequency Interference Statement This product complies with Part 15 of the FCC Rules.
against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
CE Compliance For Europe Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union, including the EMC Directive (2004/108/EC) and the Low Voltage Directive (2006/95/EC). A “Declaration of Conformity” in accordance with the applicable directives has been made and is on file at ioSafe, Inc. Changes The material in this document is for information only and subject to change without notice.
Package Contents A. D. C. Included in the package: A. B. C. D. E. F. ioSafe Solo G3 USB 3.0 cable (compatible with USB 2.0) AC Power Brick AC Power Adapters (US, UK, EU, AU) Quick Start Guide (not shown) DRS Activation Card (not shown) 7 B.
Specifications Dimensions (Inches) ...................................................... 5.0"W x 7.1"H x 11.0"L Weight (Lb.) ............................................................................................. 15 lbs Interface Transfer Rate USB 3.0 ......................................................................... up to 5 Gbps Ambient Temperature Operating .........................................................................32°F - 95°F Shipping...........................................
System Requirements Supported OS/interface connection: Mac OS 10.3 or later ............................................................... USB 3.0, USB 2.0 Windows 10/ 8.1 /8 / 7........................................................... USB 3.0, USB 2.0 Note: For MS Windows Server and Linux OS we suggest using the SoloPro which has firmware more conducive with those operating systems. The ioSafe Solo G3 can be purchased formatted either for Windows or MAC OS.
THE TERM “BACKUP” MEANS TO MAKE A REDUNDANT “COPY” OF YOUR DATA – NOT TO SIMPLY “MOVE” YOUR DATA FROM ONE DEVICE TO ANOTHER. 3-2-1 Backup! We strongly recommend that you keep at least 3 copies of all your data on multiple devices. In addition to a primary copy of your data (your working directory), at least one copy of your data should sit on a fireproof waterproof hard drive, like the ioSafe Solo series, or be offsite at a second location.
About USB Actual connection performance depends on many factors including: CPU, file system overhead, number of attached devices and more. Given these and other factors, in day-today use you can expect maximum, sustained transfer rates to be less than the theoretical rates maximum rates possible with the connection. USB 3.0 is backwards compatible with USB 2.0 and 1.1. This means you can generally connect newer devices to older devices.
Securing the ioSafe Solo G3 Kensington® Security Slot For drive security, the ioSafe Solo G3 is equipped with a Kensington security slot, which supports a standard Kensington security cable (sold separately). For more information on the Kensington security slot and available products, visit www.kensington.com. Alternatively, the ioSafe Solo G3 is designed to be floor mounted or padlock compatible as well.
Backup and Encryption Software Backup Software Upon proper activation of your Data Recovery Service, qualified users can download: Genie Timeline Professional ($50 Value) Award winning backup software for Windows OS. Simple, block level, open file and OS Continuous Data Protection (CDP) software for Windows users. DRS Activation required at https://iosafe.com/activate to validate purchase prior to downloading software and install code.
Connecting the ioSafe Solo G3 1. Connect USB Cable. Use the supplied USB 3.0/2.0 cable to connect the Solo G3 to a computer port. 2. Connect Power Supply. Select the correct country specific adapter plug and attach to the power brick. Plug the cord into the back of the ioSafe and the other end to a power source (surge protector recommended) 3. Power On. Turn on the power switch on the back of the unit. 4. Verify that the Drive Mounts.
5. The ioSafe Solo G3 is ready to use. Save or drag and drop files to the drive as you would to any other drive attached to your computer. 6. Or select the ioSafe Solo G3 as the backup target for any automated backup target program (like Genie Timeline for PC or Time Machine for Mac) 7.
Formatting for Mac OS The ioSafe Solo G3 not specifically labeled as “for Mac” is likely formatted NTFS (for Windows) and may not be immediately recognized by Mac. You may get an alert message which reads: “You have inserted a disk containing no volumes ...” or “The disk you inserted was not readable by this computer” Click the ignore button and follow the steps below. Formatting for MAC with El Capitan OS (**NOTE: Any information currently on the disk will be deleted.) 1.
Formatting for older Mac OS Formatting for Older MAC OS versions (**NOTE: Any information currently on the disk will be deleted.) 1. Remove all external Hard Drives including Flash Drives. 2. Power up your ioSafe G3, plug it into your Mac, and wait for it to show up on the desktop. (Any information currently on the disk will be deleted.) 3. Click Go on a Finder window, and select Utilities. 4. Open up the Disk Utility application located within the "Utilities" folder. 5.
Data Recovery Service (DRS) The ioSafe Solo G3 comes with one (1) year of Data Recovery Service standard upon proper activation by the original end user. Various options to extend DRS coverage and manufactures warranty up to 5 years are available at www.iosafe.com Click on “Support” and then “DRS Product Registration” Benefits of the Data Recovery Service: Data Recovery Service – Both ioSafe + 3rd Party Forensic Recovery Services, onsite technical support if requested. Limitations Apply.
ioSafe Data Recovery Service Terms and Conditions As applicable during the DRS period, the Company or its contracted partner will assist the original purchaser for one "data recovery event" without the requirement to pay a deductible. Additional attempts beyond the first “data recovery event” will require a deductible of $500 for the second “data recovery event”, $1000 for the third “data recovery event” and $2000 for the any additional “data recovery events.
Data Recovery Procedure If the ioSafe Solo G3 faces possible data loss for any reason, you should immediately call the ioSafe Disaster Response Team at 1-888-984-6723 (US & Canada) or 1-530-820-3090 (International) extension 430. You can also send an email to disastersupport@iosafe.com. The professionals at ioSafe can determine the best actions to take to protect your valuable information. In some cases a self recovery can be performed and provide you with immediate access to your information.
8.
ioSafe No-Hassle Warranty If the ioSafe Solo G3 breaks during the warranty period, for any reason, we will repair or replace it. Yes, even if you break it on purpose. The standard term for the warranty is one (1) year from the date of purchase. Monthly or yearly extended terms for No-Hassle Warranty services may be available upon activation. See the website or contact customerservice@iosafe.com for help.
ioSafe Contact Information Corporate Headquarters ioSafe, Inc. 12760 Earhart Avenue Auburn CA 95602 USA Toll Free Phone: 888.98.IOSAFE (984.6723) International Phone: 530.820.3090 Email: customerservice@iosafe.com Technical Support US Toll Free Phone: 888.98.IOSAFE (984.6723) x450 International Phone: 530. 820.3090 x450 Email: techsupport@iosafe.com Disaster Support US Toll Free Phone: 888.98.IOSAFE (984.6723) x430 International Phone: 530. 820.3090 x430 Email: disastersupport@iosafe.
