Owner's Manual

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Chapter 22: Troubleshooting
Chapter 22
Troubleshooting
This section describes the steps you must take to troubleshoot the Push-to-Talk (PTT) application and
is organized as follows:
22.1
General
Whenever you are having issues, it is recommended that you update your PTT application.
22.2
Activation Failures
The first time you start the application after download, the application must “activate” with the PTT
server. This activation process ensures that you are a PTT subscriber and that you are using a
supported iPhone. If a problem occurs during the activation process, you receive an error message.
The following error messages may be observed:
Procedure:
1 Data connection is unavailable.
Ensure that your phone is not in Airplane Mode and you are connected to the cellular data network.
See the owner’s manual for your phone to understand the icon shown in the status bar at the top of
the screen that indicates a data connection is available.
2 This service requires a supported phone. Would you like to subscribe
now?
You must have a PTT subscription before you can successfully begin using PTT service.
22.3
Restarting an Unresponsive PTT Application
In rare cases, the PTT application may suddenly stop working (application freeze). If this happens, you
can recover by following these instructions:
Procedure:
1 Double-tap the Home button on your phone.
2 Drag the image of the PTT application upward to stop the application.
3 Restart the PTT Application.
22.4
Application Is Asking Me to Enter an Activation Code
When you start the application for the first time, you are asked to activate the application. This
activation process ensures that you are a PTT subscriber and that you are using a supported phone.
During activation, you must be located in an area with good cellular coverage. Some corporations allow
activation of the application over a Wi-Fi network using an activation code. Your administrator typically
provides the activation code. If you do not have an activation code, please move to an area with good
cellular coverage and try activating again.