User manual

IOCELL Networks NetDISK User Manual Network Direct Attached Storage / NDAS
13 Product Warranty
IOCELL Networks provides a warranty for its product only if the buyer originally purchased the product from:
IOCELL Networks, or an authorized Reseller / Distributor.
Limited Hardware Warranty: IOCELL Networks warrants that the hardware portion of the IOCELL Networks products
("Hardware") described below will be free from material defects in workmanship and materials from the date of original retail
purchase of the Hardware, for the period set forth (“Warranty Period”).
Limited Warranty for the Product(s) is defined as follows:
Hardware (NDAS device unit, excluding power supplies)
IOCELL Networks’ sole obligation shall be to repair or replace the defective device at no charge to the original purchaser.
Such repair or replacement will be rendered by IOCELL Networks at an Authorized IOCELL Networks Service Office. The
replacement Hardware need not be new or of an identical make, model or part; IOCELL Networks may in its discretion
replace the defective hardware (or any part thereof) with any reconditioned product that IOCELL Networks reasonably
determines is substantially equivalent (or superior) in all material respects to the defective Hardware. If a material defect is
incapable of correction, or if IOCELL Networks determines in its sole discretion that it is not practical to repair or replace the
defective Hardware, the price paid by the original purchaser for the defective Hardware will be refunded by IOCELL Networks
upon receipt of the defective Hardware. All Hardware (or any part thereof) that is replaced by IOCELL Networks, or for which
the purchase price is refunded, shall become the property of IOCELL Networks upon replacement or refund.
Limited Software Warranty: IOCELL Networks warrants that, during the Warranty Period, the magnetic media on which
IOCELL Networks delivers the Software will be free of physical defects. IOCELL Networks’ sole obligation shall be to replace
the non-conforming Software (or defective media) with Software that substantially conforms to IOCELL Networks’ functional
specifications for the Software. Except as otherwise agreed by IOCELL Networks in writing, the replacement Software is
delivered. If a material non-conformance is incapable of correction, or if IOCELL Networks determines in its sole discretion
that it is not practical to replace the non-conforming Software, the price paid by the original license for the non-conforming
Software will be refunded by IOCELL Networks; provided that the non-conforming Software (and all copies thereof) is first
returned to IOCELL Networks. The license granted respecting any Software for which a refund is given automatically
terminates.
What You Must Do For Warranty Service:
Registration is conducted via a link on our website (http://www.iocellnetworks.com/rma). Each product purchased must be
individually registered for warranty service within ninety (90) days after it is purchased and/or licensed.
FAILURE TO PROPERLY TO REGISTER MAY AFFECT THE WARRANTY FOR THE PRODUCT.
Submitting a Claim:
Any claim under this limited warranty must be submitted in writing before the end of the Warranty Period to an Authorized
IOCELL Networks Service Office.
The customer must submit as part of the claim a written description of the Hardware defect or Software nonconformance in
sufficient detail to allow IOCELL Networks to confirm the same.
The original product owner must obtain a Return Material Authorization (RMA) number from the Authorized IOCELL
Networks Service Office and if requested, provide written proof of purchase of the product (such as a copy of the date
purchase invoice for the product) before the warranty service is provided.
After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping
package to ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of
the package.
The customer is responsible for all shipping charges to and from IOCELL Networks (No CODs allowed). Products sent COD
will become the property of IOCELL Networks. Products should be fully insured by the customer and shipped to:
IOCELL Networks Corp.
5 Market Street STE 520
Plainsboro, NJ 08536
United States of America
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