User manual

IOCELL Networks NetDISK User Manual Network Direct Attached Storage / NDAS
8. I see an error stating “Communication to the NDAS Service Failed.”
Please look at the services on your computer and see if you can start it manually,
restart it or even set it to automatic so that NDASsvc.exe will run when the
computer boots up.
Instructions:
From XP: click the start button, choose Run, then type services.msc in the box
and click OK.
Vista or Win7: Click the start button, then type services.msc in the search box
and hit enter.
Find the NDAS Service, right click and choose Start.
9. My NDAS Drive has been stuck mounting for ever! What is wrong?
When mounting takes a while, it is often caused by the mistaken installation of
the ndasscsi disk driver.
Right Click on My Computer and choose manage.
Then open the Device Manager from the left side menu
Look for a yellow exclamation mark near the NDAS SCSI Controller
Right click on the device and choose to update the driver.
The driver should already be on the system, so it should load automatically.
Reboot the computer and it should be able to restore the mapping.
10.My NDAS device only shows “Offline” with a Black Dot.
This problem has many possible causes.
Note: If you are using the NDAS device via USB or eSATA, then no software
installation is required, therefore, please ignore the Black Dot. If you are
connecting via LAN please check the following:
A. You are using the latest version of our software which can be found at
http://www.iocellnetworks.com
B. Power cable is plugged in tightly, and NDAS device hard drive is spinning.
C. There is a link light on the port where it is connected to (switch), and the dip
switches (if any) are in the down position.
D. Disable any firewall / antivirus / registry guard / anti-spy programs before
installing NDAS Connection Software. Then connect the NDAS Device directly to
the computer’s Ethernet port, if possible and try the connection.
E. You might also need to enable the LPX protocol and programs to run in your
Antivirus/Firewall program as well.
F. If using Wireless, then please make sure that you are connected to the
wireless router and that your signal is good. Try going to your wireless router’s
website and check for the latest firmware and also check for the latest drivers for
your wireless card as well.
G. If you are using VPN software, please try unchecking the box for Deterministic
Network Enhancer or any other VPN protocol in your NIC Properties.
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