User's Manual

PRELIMINARY 67
Frequently Asked Questions
ADOBE® eBooks
Q: Does the pandigital novel support Adobe® eBooks which have Digital
Rights Management (DRM) on them?
A: Yes, as long as the eBook is in .epub or .pdf format.
**This feature will be available in future Firmware Updates.**
Q: Does the pandigital novel support eBooks borrowed from a public
library using a global distributor such as Overdrive.com?
A: Yes. Download the books to your computer and then use Adobe Digital
Editions software to transfer them to your pandigital novel.
BASIC FUNCTIONALITY
Q: Do I have to charge the battery before use?
A: You should charge the battery for at least 4 hours, but you can use the
device while it’s charging. Use the included power adapter to charge; this
device does not charge via the USB cable.
Q: My unit seems to be frozen and is un-responsive. What do I do?
A: Reset the device by pressing and holding the power button for 10 seconds.
Q: I have attempted to perform a firmware update but it consistently fails.
A: If the device has a low battery charge, you may not be able to perform a
successful update. Connect the device to the power adapter and then try
again.
Q: How do I contact Customer Support?
A: If this FAQ section doesn’t answer your questions, you can contact
Customer Support at 1-800-715-5354.
COMPUTER COMPATIBILITY
Q: Which media cards are compatible with my
pandigital novel?
A: SD/MMC Cards.
Q: Which Operating Systems are compatible with my
pandigital
novel
?
A: Microsoft Windows XP, VISTA, 7, MAC OS.
Q: How do I connect my
pandigital novel with my computer?
A: Use the USB cable included with the device, or any standard USB cable.
Refer to the Connect to Computer function (pg. 61).