User's Manual

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4.2 Contact customer service
Please contact the company’ s customer service centre in case
users get any problems beyond those in section 4.1 and can’ t
figure out solutions.
Before contacting our client service centre, please make
following information available:
◇
Information of Reader
ø Model of the reader;
ø Serial number of reader (at the bottom of the reader);
ø Any alterations to the reader or tag;
ø Position of reader;
ø Information about the application software of reader.
◇ Information about Computer
ø Brand and model of computer;
ø Processing speed and available RAM;