User's Manual

User’s Manual
XC-RF812 Reader
26
10 After-sale Service and Contact
10.1 After-sale service
When a user encounters unsolvable problems during the device usage, please
contact our customer service center.
Before the user contacts the customer service center, please prepare the following
information:
10.1.1 Reader information
● reader models;
● reader serial number (on the rear panel of the reader);
● any changes made to the reader or the tag;
● installation of reader;
● reader application software;
10.1.2 Computer Information
● computer brand and model;
● computer's processing speed and available memory;
● serial port used;
● computer operating system;
10.2 Other matters
If our customer service staff has conrmed with the user to return his/her
reader for maintenance, our representative will present the user with a return
merchandise authorization (RMA). Please indicate the RMA no. on the exterior
of the return product packaging, provide the same no. on a piece of paper and
place it in the packaging. This will ensure the quick processing of the return
product.
10 After-sale Service and Contact