User's Guide

LSP3A Clear User’s Guide
It is only for internal use and shall not be spread without permission
54
11.3 How to Return Defective Products
The Buyer shall notify INVENGO of the defects within 15 working days after the defects are
discovered.
Defective Products must be returned to INVENGO after assignment by a INVENGO Quality
Department representative of an RMA (Return Material Authorization) number. No Products shall
be returned without their proof of purchase and without the acceptance number relating to the
return procedure.
All Products must be returned in their original packaging.
All Products shall be returned with a report from the Buyer stating the complete details of the
alleged defect.
Call [phone] for return authorization and shipping address.
If returned Products prove to be non-defective, a charge will be applied to cover INVENGO’
analysis cost and shipping costs.
If the warranty does not apply for returned Products (due to age, or application of a warranty
exclusion clause), a quote for replacement will be issued, and no replacement will be granted until
a valid purchase order is received. If no purchase order is received within 30 days after the date of
INVENGO quote, INVENGO will return the products and charge the analysis cost and shipping
costs.
All replaced Products shall become the property of INVENGO.
The Product Return Form is included on the following page. This form should accompany any
product you need to return to INVENGO for analysis in the event of a problem.